Amanda Garrison
San Antonio,TX
Summary
Adept Lash Artist and Licensed Esthetician with a proven track record at The Lash Lounge, enhancing client satisfaction through exceptional service and follow-up care. Leveraged strong communication and detail-oriented skills to expand clientele by 30%. Specialized in body waxing and lash applications, maintaining high standards of cleanliness and state licensing compliance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lash Artist
The Lash Lounge
08.2023 - 10.2024
- Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
- Provided attentive follow-up care for clients post-appointment, addressing any concerns or questions regarding their lash extensions, leading to higher levels of customer satisfaction.
- Worked with high attention to detail to complete precise, long-lasting lash looks.
- Followed correct processes to apply lash extensions to clients' natural lashes.
- Implemented detailed record-keeping system that allowed for tracking of client preferences, appointments history, allergies or sensitivities easily accessible during future visits.
- Upsold additional services such as lash lifts, tinting, and brow shaping, boosting overall revenue for the salon.
- Increased customer retention by offering personalized consultations to determine the best lash style for each individual''s needs.
- Expanded clientele base with excellent customer service and consistent referrals from satisfied clients.
- Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and staff.
Licensed Esthetician
Freelance
06.2021 - 06.2023
- Maintained a clean and sanitized workstation, adhering to strict hygiene standards for client safety.
- Performed specialized techniques in Brazilian, bikini, and full-body waxing for diverse clientele needs.
- Served as a knowledgeable resource on different types of waxes available based on individual skin types, helping clients make informed decisions about their waxing services.
- Improved customer satisfaction by providing efficient and thorough waxing services.
- Educated clients on proper aftercare procedures for optimal results and reduced skin irritation.
- Ensured a comfortable and relaxing environment for clients, leading to increased repeat bookings.
- Maintained clean and sanitary workspace.
Body Waxer
The Wax Bar
09.2019 - 09.2020
- Improved customer satisfaction by providing efficient and thorough waxing services.
- Served as a knowledgeable resource on different types of waxes available based on individual skin types, helping clients make informed decisions about their waxing services.
- Maintained a clean and sanitized workstation, adhering to strict hygiene standards for client safety.
- Educated clients on proper aftercare procedures for optimal results and reduced skin irritation.
- Developed strong rapport with clients through excellent communication skills, resulting in positive reviews and referrals.
- Completed thorough consultations with each client to determine their specific needs and preferences prior to waxing services.
- Maintained clean and sanitary workspace.
- Streamlined appointment scheduling process by implementing an online booking system that improved customer convenience.
Customer Service Representative
Various
01.2014 - 01.2017
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Esthetician License - Esthetics
The Salon Professional Academy
San Antonio, TX02-2018
High School Diploma -
James Madison High School
San Antonio, TX08-2009
Skills
- Strong communication skills
- Appointment scheduling
- Product recommendation expertise
- Body waxing specialist
- State licensing compliance
- POS system operation
- Cash handling
- Cleanliness
- Detail-oriented
- Memory retention
- Service prioritization
Certification
- Licensed Esthetician - Texas Board of Cosmetology.
- TABC Certification
- Servsafe Certification
Timeline
Lash Artist
The Lash Lounge
08.2023 - 10.2024
Licensed Esthetician
Freelance
06.2021 - 06.2023
Body Waxer
The Wax Bar
09.2019 - 09.2020
Customer Service Representative
Various
01.2014 - 01.2017
- Licensed Esthetician - Texas Board of Cosmetology.
- TABC Certification
- Servsafe Certification
Esthetician License - Esthetics
The Salon Professional Academy
High School Diploma -
James Madison High School
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