Amanda Garza
Farmers Branch,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong organizational skills.
Overview
15
15
years of professional experience
Work History
Bakery Manager
Whole Foods Market
10.2010 - 07.2018
- Led team that consisted of 35 team members, 2 Assistant Managers, 2 shift leaders, 1 team trainer, and 1 purchaser. Highest volume store in Metro and bakery department ranked 3rd in sales for region. Won countless sales contests and exceeded goals.
- Was responsible for all aspects of daily operations including profitability, expense control, overseeing buying, merchandising, labor, regulatory compliance, special projects as assigned, monthly Inventories, performance results, associate development and customer satisfaction
- Supported core values and goals, promoted national and regional store programs and initiatives, and ensured adherence to all applicable health and safety regulations including food safety and regulatory duties required in department
- Trained all new Bakery Team Leaders in Metro, sat on panels hiring Regionally, pre-screened all new applicants for Bakery Associate Team Leaders in Metro and assisted in opening all new stores in Region and training those teams.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
Bakery Manager
Tom Thumb
09.2005 - 10.2010
- Responsible for department results including quality products, department daily/weekly and monthly inventories, customer satisfaction and developing employees
- Built positive work environment of outstanding teamwork, mutual respect and exceptional morale.
- Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
- Developed cost-effective strategies to drive bakery sales and optimize profits.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Educated staff on strategies for handling difficult customers and challenging situations.
Office Manager
Extra Mile Enterprise
04.2003 - 08.2005
- Performed work of 2.5 people due to it being start up company
- Advertisement, property tours, managing inbound and outbound calls, scheduling repairs and maintenance for properties and maintaining relationships with tenants and investors.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Education
GED -
North Garland High School
Garland, TX1998
Skills
- Driving Business Growth
- Interpersonal Communication Skills
- Problem Anticipation and Resolution
- Operational Efficiency
- Quality Standards
- Operational Standards
- Professional Relationships
- Customer Service Delivery
- Staff Development
- Goal Attainment
- Investigating Complaints
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Timeline
Bakery Manager
Whole Foods Market
10.2010 - 07.2018
Bakery Manager
Tom Thumb
09.2005 - 10.2010
Office Manager
Extra Mile Enterprise
04.2003 - 08.2005
GED -
North Garland High School