Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Gately

Somers Point

Summary

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Overview

18
18
years of professional experience
5
5
years of post-secondary education

Work History

Front Desk Receptionist

Hard Rock Hotel Casino Atlantic City
Atlantic City
06.2018 - Current
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.

Chester's Bakery

Cashier Customer Service
Somers Point
04.2007 - 06.2018
  • Recognized by management for providing exceptional customer service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked effectively in team environments to make the workplace more productive.

Acme

Cashier & Associates
Ocean City
05.2015 - 08.2015
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Identified needs of customers promptly and efficiently.
  • Worked effectively in team environments to make the workplace more productive.

Education

Associate of Arts - Hospitality Administration And Management

Atlantic Cape Community College
Mays Landing, NJ
09.2009 - 12.2014

Skills

  • Customer service
  • Call management
  • Data reporting
  • Scheduling appointments
  • Microsoft Office
  • Customer relationship management
  • Time management
  • Cash handling
  • Listening skills
  • Customer assistance and interaction

Timeline

Front Desk Receptionist

Hard Rock Hotel Casino Atlantic City
06.2018 - Current

Acme

Cashier & Associates
05.2015 - 08.2015

Associate of Arts - Hospitality Administration And Management

Atlantic Cape Community College
09.2009 - 12.2014

Chester's Bakery

Cashier Customer Service
04.2007 - 06.2018

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