Herbalism and Permaculture
Hi, I’m
Amanda Gates
Mompreneur
Trinidad,CA
Your vision will become clear only when you can look into your own heart. Who looks outside, dreams; who looks inside, awakens.
Carl Jung
Summary
Seasoned Entrepreneur with a solid background in business management, operational planning and revenue generation. Hardworking, dedicated and resourceful leader with 20+ years in business and hospitality industry. Ready to leverage experience and passion to pursue new professional challenges.
Overview
22
years of professional experience
8
years of post-secondary education
Work History
Self EmployedTrinidad, CA
Airbnb Host
05.2016 - Current
Job overview
- Optimize guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
- Provide exceptional service and assistance to guests during reservation process, upon check-in and during their stay.
- Oversee day-to-day operations and manage the calendar of two vacation rentals.
- Maximize rental income while minimizing expenses through effective planning and control.
- Develop and implement promotional strategies to increase occupancy.
- Participate in financial activities such as setting room rates, establishing budgets and purchasing needed items.
- Maintain all bookkeeping and financial records for tax preparation.
Sidney Noyes, C.P.AEureka, CA
Bookkeeping Administrative Assistant
03.2014 - 05.2017
Job overview
- Greeted clients upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct personnel.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Established and maintained QuickBooks accounting system to reflect accurate financial records.
- Tracked expenses and income for multiple businesses while organizing and maintaining bank statements for checking accounts.
- Completed payroll for multiple business's employees and maintained detailed records of procedures.
- Maintained and processed invoices, deposits, and money logs.
- Entered data for tax returns including figures using 10-key calculator to compute data quickly.
- Completed tax forms in compliance with legal regulations.
- Printed and assembled tax returns for clients.
Humboldt Fisherman's Marketing AssociationEureka, CA
Office Manager and Bookkeeper
01.2015 - 11.2016
Job overview
- Single handedly managed all office operations and established workflow processes.
- Updated bookkeeping system by transferring books from hand written ledgers to QuickBooks file.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company file and association members.
- Controlled finances to lower costs and keep business operating within budget.
- Worked with an outside organization to provide bookkeeping and record keeping for a grant program.
Humboldt Bay Tourism CenterEureka, CA
Team Member
05.2013 - 03.2015
Job overview
- Optimized customer experience by delivering superior service and sharing knowledge about the area and local excursions.
- Developed strong cooperative relationships with suppliers, coworkers and managers.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to team success by completing jobs quickly and accurately.
Trinidad RetreatsTrinidad, CA
Reservationist and Housekeeper
03.2012 - 08.2012
Job overview
- Demonstrated ability to work efficiently with minimal supervision.
- Provided high level of customer service to people from all across the globe by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls/emails and developed friendly rapport with people while answering questions, making recommendations, and leading conversations to bookings.
- Handled billing information over phone and internet.
- Became proficient in using specialized software and managing multiple streams of inquiries.
- Maintained clean and comfortable environments in vacation rentals.
- Adhered to a professional house cleaning checklist.
Beachcomber CafeTrinidad, CA
Front Counter Crew Member, Barista, Baker, Server
01.2004 - 01.2012
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of menu items and creating welcoming, positive experiences.
- Pleasantly interacted with customers during hectic periods to promote a fun, upbeat environment.
- Cultivated warm relationships with coworkers and regulars.
- Managed multiple tasks in high-volume environment including everything from creating specialty drinks/menu items to being responsible for opening and closing duties.
- Maintained high standards of sanitation, food quality practices and service systems.
Lost Whale InnTrinidad, CA
Innkeeper
01.2006 - 01.2008
Job overview
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Oversaw entire inn operations including reservations, check in/out, guest relations, housekeeping and food operations.
- Responsible for menu management and preparation of daily breakfast and afternoon tea.
- Offered concierge services to provide guests with assistance and convenient information about local attractions and restaurants.
- Controlled POS System accountability including reconciling deposits, and record keeping.
- Cross-trained as an assistant cook and server for weddings, special events and seasonal dinners.
Sand Dollar Center For Well-BeingTrinidad, CA
Proprietress & Massage Practitioner
01.2001 - 01.2007
Job overview
- Established and managed day-to-day business operations of a wellness center that provided space for independent contractors.
- Oversaw all business operations including human resource functions, scheduling of clients, budget planning and administration, purchasing, record keeping and fiscal accountability.
- Developed business, marketing and advertising plans to increase awareness of services and boost sales.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
Education
Humboldt State UniversityArcata, CA
Bachelor of Arts from Major in Recreation/Ecotourism, Minor in Business
08.2008 - 05.2013
College of The RedwoodsEureka, CA
Associate of Arts from Hospitality And Transfer Studies
08.1998 - 05.2001
Skills
Self stater, able to take initiative
undefinedAdditional Information
"Whatever you think you can do, begin it. Boldness has magic, grace and power in it” ~ Goethe
Interests
Spending time in Nature
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Airbnb Host
Self Employed
05.2016 - Current
Office Manager and Bookkeeper
Humboldt Fisherman's Marketing Association
01.2015 - 11.2016
Bookkeeping Administrative Assistant
Sidney Noyes, C.P.A
03.2014 - 05.2017
Team Member
Humboldt Bay Tourism Center
05.2013 - 03.2015
Reservationist and Housekeeper
Trinidad Retreats
03.2012 - 08.2012
Humboldt State University
Bachelor of Arts from Major in Recreation/Ecotourism, Minor in Business
08.2008 - 05.2013
Innkeeper
Lost Whale Inn
01.2006 - 01.2008
Front Counter Crew Member, Barista, Baker, Server
Beachcomber Cafe
01.2004 - 01.2012
Proprietress & Massage Practitioner
Sand Dollar Center For Well-Being
01.2001 - 01.2007
College of The Redwoods
Associate of Arts from Hospitality And Transfer Studies
08.1998 - 05.2001
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