Hi, I’m
Amanda Gates
Portland,OR
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices, organized and dependable while successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
years of professional experience
Work History
Lyft Driver
Rideshare Driver
01.2018 - Current
Job overview
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Maintained a 5-star rating over the course of more than 8,000 rides.
- Followed company guidelines and policies when interacting with passengers.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Responded with ease to sudden changes in routes and schedules.
- Developed deep knowledge of local routes and area destinations.
- Assisted elderly and disabled passengers entering and exiting shuttle.
AeroMag 2000
Operations Supervisor
10.2017 - 09.2022
Job overview
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions for 60-80 employees.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Compiled training materials for new employees and tracked skill development.
- Delivered structured training sessions in a classroom setting and provided oversight during practical training exercises, contributing to the professional development of team members.
- Tracked company equipment, tools and technology to manage inventory.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Facilitated radio communication protocols with pilots and truck operators, ensuring clear and effective transmission of information.
- Instructed and guided truck operators regarding job assignments and compliance with operational requirements.
- Recorded job-related data meticulously, employing both manual and electronic methods to maintain comprehensive records.
- Implemented stringent measures to guarantee all operational trucks were adequately filled with requisite fluids and fuel, ensuring seamless workflow.
- Conducted team advisory meetings before the commencement of shifts, fostering a collaborative and informed work environment.
Microchip Technology Inc.
Production Lead
02.2022 - 07.2022
Job overview
- Supported employees by accurately tracking time and proactively resolving any conflicts.
- Prepared reports and technical documentation of day-to-day production processes.
- Oversaw inventory management for storeroom.
- Monitored employee activities to verify consistent use of good manufacturing principles.
- Communicated clear instructions for general operations and product-specific runs to prevent errors and rework.
- Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
- Coordinated effective schedules for production employees.
- Monitored workers on site during production activities for safety procedures compliance.
Microchip Technology Inc.
Production Specialist
01.2022 - 02.2022
Job overview
- Delivered quality products with effective use of control procedures and good inspection skills.
- Maintained equipment in good working order by checking settings and operation, and troubleshooting problems.
- Met customer demand by working extra shifts and consistently exceeding production quotas.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Followed safety procedures and guidelines to maintain safe working environments.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
CleanDango
Team Supervisor
03.2013 - 02.2017
Job overview
- Directed the training initiatives for new team members, offering mentorship to enhance productivity, accuracy, and the delivery of friendly services.
- Responded to customer requests with a blend of friendliness and expert knowledge, ensuring a high level of service and support.
- Maintained meticulous documentation and logs on a daily basis, offering detailed records of activities.
- Operated under strict deadlines, promptly responding to service requests and emergency call outs with efficiency and composure.
- Demonstrated a commitment to confidentiality while managing customer entry keys and codes.
- Managed access to company cards and vehicles, ensuring their appropriate usage in alignment with organizational policies.
- Consistently acknowledged by company owners for delivering exceptional customer service.
Education
Portland Community College, Portland, OR
GED
06.2011
Skills
- Customer Service
- Adaptability to different personalities
- Active Listening
- Effective communication
- Time management and Prioritization
- Computer literacy
Timeline
Production Lead
Microchip Technology Inc.
02.2022 - 07.2022
Production Specialist
Microchip Technology Inc.
01.2022 - 02.2022
Rideshare Driver
Lyft Driver
01.2018 - Current
Operations Supervisor
AeroMag 2000
10.2017 - 09.2022
Team Supervisor
CleanDango
03.2013 - 02.2017
Portland Community College
GED
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