Amanda Gathe
Cabool,Missouri
Summary
Compassionate and detail-oriented professional with extensive experience in management, office operations, caregiving, and client-focused roles. Skilled in leadership, inventory and bookkeeping management, and building strong relationships with clients and teams. Experienced in retail, customer service, office administration, and team training. Currently pursuing certification in hypnotherapy, with a focus on helping clients achieve personal growth and wellness.
Overview
5
5
years of professional experience
Work History
Caregiver
Private Client
02.2023 - Current
- Delivered emotional support and companionship, fostering a positive, nurturing environment.
- Provided personalized care and companionship, enhancing client well-being and satisfaction.
- Enhanced patient comfort by providing compassionate and attentive care.
- Provided transportation and appointments management.
- Assisted with daily living activities, ensuring safety and comfort for clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Provided compassionate and patient-focused care to cultivate well-being.
Assistant Store Manager
Dollar General
06.2022 - 12.2023
- Trained nearly all new sales associates in customer service, merchandising, and company policies.
- Managed cash handling, deposits, and refunds while maintaining accurate financial and operational records.
- Maintained store cleanliness, organization, and safety standards
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
- Collaborated with management to establish store goals and objectives, aligning team efforts with company vision.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Inventory Specialist/Office Administrative Assistant
Whiddon's Air & Electrical
06.2020 - 06.2022
- Ran the day-to-day operations of two office locations, coordinating service technicians, clients, and management.
- Answered phones, scheduled appointments, and maintained accurate data entry for client records.
- Trained new staff on inventory procedures and best practices to enhance team performance.
- Handled bookkeeping tasks including accounts payable/receivable using QuickBooks Online.
- Delivered professional customer service, fostering strong client and team relationships.
- Operated a company vehicle to support service operations.
- Managed inventory levels to ensure optimal stock availability and minimize shortages.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
- Enhanced inventory accuracy by implementing new barcode scanning system.
- Developed and maintained positive relationships with vendors, ensuring reliable supply and favorable terms.
- Negotiated with suppliers for better pricing on bulk orders, achieving cost savings without compromising quality.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Developed positive relationships with clients through attentive service during initial contact points like reception desk interactions or telephone call handling.
- Enhanced office efficiency by organizing and maintaining filing systems, managing appointment schedules, and handling incoming phone calls.
- Contributed to a professional office environment by greeting visitors courteously and directing them to the appropriate personnel or resources.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Organized and maintained filing systems, improving document retrieval efficiency.
- Managed front office operations, ensuring efficient workflow and exceptional customer service.
- Facilitated prompt resolution of customer complaints via email or phone communication leading to increased customer satisfaction ratings.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Managed document control processes by updating databases, scanning records, and archiving files for easy retrieval.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
- Managed filing system, entered data and completed other clerical tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Certification - Hypnotherapy
Hypnosis Motivation Institute
Los Angeles, California01.2026
Medical Office Technology - Allied Health
South Central Career Center
West Plains, Missouri07.1999
GED -
Willow Springs R-4
Willow Springs, Missouri08-1998
Skills
- Technical & Professional Skills
- QuickBooks Online Accounting Inventory Control Multi-Location Office Operations Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Office Equipment & Backend Operations Scheduling & Data Entry Accuracy Office Support Retail Checkout Operations Sales Processes Advertising CRM Tools Hypnotherapy Techniques Guided Meditation Analytical Skills Policies and Procedures Compliance
- Leadership & Interpersonal Skills
- Staff Training & Mentoring Teamwork Team Leadership Effective Communication Phone Etiquette Problem-Solving Customer Service Client Care Employee Management Organization Motivation Volunteer Coordination
- Additional Skills
- Time Management Cash Handling Safety & Compliance Multi-tasking Adaptability Quick Learning Customer Satisfaction Interpersonal Skills
Department of the Army
Civilian Service Commendation Medal
Timeline
Caregiver
Private Client
02.2023 - Current
Assistant Store Manager
Dollar General
06.2022 - 12.2023
Inventory Specialist/Office Administrative Assistant
Whiddon's Air & Electrical
06.2020 - 06.2022
Certification - Hypnotherapy
Hypnosis Motivation Institute
Medical Office Technology - Allied Health
South Central Career Center
GED -
Willow Springs R-4