Amanda George
Oxford,FL
Summary
Dynamic professional with extensive dispatching experience at CenturyLink, excelling in customer service and problem-solving. Proven ability to manage complex technical issues and maintain meticulous records. Recognized for adaptability and dependability in fast-paced environments, consistently delivering exceptional support and fostering positive client relations.
Overview
26
26
years of professional experience
Work History
Citizens Information Center Rep./Dispatch
Board of County Commissioners
02.2025 - Current
- Organized, maintained and updated information in computer databases.
- Maintained updated and detailed records of calls in physical and electronic database.
- Provided customers with information on products and services.
- Assisted in resolving customer complaints and grievances.
- Received public emergency and non-emergency calls and routed calls to police, fire, and ambulance service to meet individual call needs.
- Answered calls from automatic routing system and took basic information from callers.
- Proved successful working within tight deadlines and a fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Private Chef
Tammy Farner
02.2024 - 02.2025
- Created customized meal plans based on client dietary restrictions and preferences.
- Ordered food supplies, ensuring freshness and quality of ingredients.
- Maintained cleanliness and safety standards within the kitchen area at all times.
Painter
Eric Gregg LLC
01.2019 - 01.2024
- Consulted with clients regarding colors and finishes.
- Provided expert advice on best products to use for various jobs.
- Assessed work areas to determine safety measures required before beginning job.
Technician
CenturyLink
01.2006 - 01.2010
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Maintained records of repairs, calibrations, and tests performed on equipment.
Dispatcher
CenturyLink
01.1999 - 01.2006
- Dispatched technicians nationwide in and 24/7 call-center.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Maintained updated and detailed records of calls in physical and electronic database.
- Managed after hours support team members as a floor lead.
- Created detailed documentation for all network operations processes and procedures.
- Resolved complex technical issues related to networking by deploying advanced problem solving techniques.
- Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
Education
BBA - Business Law
Strayer University
Orlando, FL01.2013
Associate of Arts - Paralegal Studies
Valencia College
Orlando, FL01.2009
Skills
- Call center experience
- Flexible and adaptable
- Customer service
- Business operations
- Dependability
- Customer and client relations
- Recordkeeping and bookkeeping
- Calendar management
- Verbal and written communication
- Attention to detail
Timeline
Citizens Information Center Rep./Dispatch
Board of County Commissioners
02.2025 - Current
Private Chef
Tammy Farner
02.2024 - 02.2025
Painter
Eric Gregg LLC
01.2019 - 01.2024
Technician
CenturyLink
01.2006 - 01.2010
Dispatcher
CenturyLink
01.1999 - 01.2006
BBA - Business Law
Strayer University
Associate of Arts - Paralegal Studies
Valencia College
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