Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Receptionist
Amanda Gertz

Amanda Gertz

109 2nd Ave W, West Fargo,ND

Summary

Dynamic Professional with 10+ years experience creating impactful first

impressions and front of house operations. Skilled in communication,

organization, and customer service. Recognized for reliability, and results-

driven approach that enhances client satisfaction and operational flow.

Overview

12
12
years of professional experience

Work History

Director of First Impressions

HealthSource North Fargo
02.2015 - Current
  • Create welcoming environment by maintaining a tidy workspace, greet clients warmly, determined nature of visit, and escorted to appropriate department or area.
  • Resolve client inquiries promptly and professionally, resulting in increased client satisfaction levels.
  • Exhibit professionalism and composure to deescalate stressful situations.
  • Handle sensitive client information with discretion and confidentiality within HIPAA guidelines, adhering to strict privacy policies at all times.
  • Assume responsibility to notice client dissatisfaction and used best judgment to rectify situation.
  • Manage high call volumes of inbound calls with exceptional efficiency and make outbound calls as necessary.
  • Train new hires on front desk procedures on company policies. Create and update demonstrating company policies.
  • Streamline communication channels for better information flow between departments.
  • Conduct regular inventory checks of office supplies and equipment, ensuring optimal availability of resources at all times.
  • Participate actively in continuous improvement initiatives aimed at streamlining front desk functions for maximum efficiency.
  • Provide reliable backup support during staff absences or peak periods, demonstrating adaptability and teamwork skills.
  • Collaborate effectively with cross-functional teams to achieve common goals and maintain seamless operations.
  • Collaborate with creative teams to develop visually appealing marketing materials for print and digital channels.
  • Receive packages and documentation and distribute within appropriate internal network.
  • Boost lead generation through the creation of engaging content for social media platforms.
  • Manage the scheduling, organization and delivery of community outreach events, ensuring alignment with company goals and community needs.

Massage Therapist

Grandview Lodge
02.2014 - 02.2015
  • Provided safe, effective, and appropriate massage therapy techniques during client appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Built positive relationships with clients through professional communication and follow-up to effectively build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Provided clear, concise instructions to clients to prepare for massage services.
  • Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.

Massage Therapist / Receptionist

Tysdal Chiropractic
08.2013 - 04.2014
  • Booked appointments, answered phones, greeted clients, and handled payments.
  • Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Associate In Massage Therapy - Massage Therapy

Globe University
Moorhead, MN
2011

High School Diploma - General

Pelican Rapids High School
Pelican Rapids, MN
05.2009

Skills

  • Client relations
  • Effective multitasking
  • Exceptional communication
  • File organization
  • Calendar management
  • Social Media Management
  • Proficient in Microsoft Office and Canva
  • Data entry proficiency
  • Tech-savvy
  • Document scanning and digitization
  • Scheduling appointments
  • Payment collection
  • Note-taking

Accomplishments

2020 Front Desk of the Year Recipient - HealthSource National Conference

2022 Front Desk of the Year Nominee - HealthSource National Conference

2024 Front Desk of the Year Nominee - HealthSource National Conference

Certification

  • Certified Clinical Chiropractic Assistant- HealthSource North Fargo-2017 to present

Timeline

Director of First Impressions

HealthSource North Fargo
02.2015 - Current

Massage Therapist

Grandview Lodge
02.2014 - 02.2015

Massage Therapist / Receptionist

Tysdal Chiropractic
08.2013 - 04.2014

Associate In Massage Therapy - Massage Therapy

Globe University

High School Diploma - General

Pelican Rapids High School

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