Summary
Overview
Work History
Education
Skills
Degree
E Portfolio
Affiliations
Accomplishments
Certification
References
Timeline
RegisteredNurse
Amanda Gibson

Amanda Gibson

Registered Nurse; Account Executive
Claremore,OK

Summary

Account Executive with two years of experience in client relationship management and business development. Demonstrated success in systematic account management, resulting in increased sales and successful product launches. Expertise in expanding professional networks and driving business growth in fast-paced environments. Recognized for strong work ethic, adaptability, and exceptional interpersonal skills.

Compassionate Nurse Leader known for high productivity and efficient task completion. Skilled in patient care management, team leadership, and healthcare administration. Excel in communication, problem-solving, and adaptability, ensuring seamless operation of healthcare services and delivery of exceptional patient care.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Account Executive

Relias
Morrisville
08.2023 - Current
  • Managed customer accounts and contracts in B2B sales for SaaS healthcare e-learning products.
  • Provided training to clients on using Relias Platform for managing training, policies, and compliance.
  • Collaborated with contractors and legal teams to develop proposals for governmental contracting.
  • Implemented automated reporting in Salesforce to monitor accounts and address issues promptly.
  • Established interface requirements for Relias learning management systems, including API integrations and single sign-on.
  • Created executive summary plans for enterprise accounts to optimize resource allocation and project management.
  • Organized trade show booths, managing budgets and resources to generate new customer leads.
  • Identified client technology needs related to training and policy management, providing evidence-based recommendations.
  • Monitored competitors' activities and adjusted strategies accordingly.
  • Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.
  • Managed accounts by providing ongoing technical support after the sale was completed.
  • Attended networking events to build relationships with potential customers.
  • Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.
  • Advised customers on best practices regarding product usage or maintenance procedures.
  • Developed and maintained relationships with key clients to ensure customer satisfaction.
  • Identified potential new customers through research of industry trends and competitive analysis.
  • Generated weekly reports on sales performance against targets for upper management review.
  • Developed pricing strategies tailored to individual clients based on their unique needs.
  • Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
  • Conducted market research to identify new business opportunities.
  • Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
  • Performed product demos at conferences, meetings, seminars, or other venues as necessary.
  • Maintained accurate records of all sales activities using CRM software systems.
  • Negotiated contracts with clients to ensure profitable outcomes for the company.
  • Maintained up-to-date knowledge of industry trends and developments.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Director of Nursing Education

Claremore Indian Hospital
Claremore
06.2014 - 08.2023
  • Responsible for directing hospital-wide clinical nursing education.
  • Develop and oversee the delivery of training and education programs, including orientation for new hires, and annual ongoing training needs and requirements.
  • I was an on-site administrator for online learning management systems (HHS Learning Portal, EBSCOhost, and other various SaaS systems).
  • Review regulatory agency standards and requirements as they relate to training and education, to remain in compliance with The Joint Commission and Centers for Medicare and Medicaid Services (CMS).
  • Supervision of other nurse educators, and the delivery of training and education, incorporating evidence-based research into practice.
  • I was responsible for writing policies and procedures for the nursing department relevant to clinical care, patient care equipment, and nursing practice standards.
  • I developed and evaluated training programs for all clinical and non-clinical staff, and learning activities such as in-service training.
  • I was responsible for conducting annual and ongoing learning needs assessments, and I planned and prioritized educational activities according to organizational needs.
  • I collaborate with all members of executive leadership and leadership at the area level, including participating in governing board activities.
  • I participated in quality review committees and was responsible for reporting quality metrics to the governing board on various initiatives.
  • I led numerous performance improvement projects within hospital departments, across the hospital, and at the IHS Area level.
  • I was responsible for providing a clinical review of patient incidents, such as patient falls, as well as other quality measures, and implementing changes to improve patient outcomes.
  • I manage several high-value contracts for the hospital, i.e., Online clinical references, high-fidelity simulation, patient education streaming service, etc.
  • Project management for new services, equipment, or process implementation.
  • I have at least three years of experience navigating the acquisition process within the Indian Health Service, including Requests for Information (RFI) and Requests for Proposals (RFP) processes, writing business needs cases for approval at the headquarters level, soliciting bids on various contracts, and lowest-bid versus value-based purchasing.
  • I coordinated and attended nurse recruiting events and fairs.
  • I served as a member of the IHS Oklahoma Area Nursing Leadership Council.
  • I established our hospital as a training site, and I am the training site manager for American Heart Association Cardiopulmonary Resuscitation courses, responsible for managing instructors, developing instructors, teaching courses, and handling the administrative duties of the training site.
  • I became a certified QPR (Question, Persuade, Refer) course instructor to teach suicide awareness.
  • I became a certified Mental Health First Aid Instructor.
  • I am the hospital’s administrator for social media accounts, and I review requests for posts and design graphics for the hospital’s social media presence.
  • I lead the establishment of an Employee Association for the improvement of employee engagement and satisfaction, which has shown improvement by analyzing data from the Federal Employee Viewpoint Survey conducted annually as a performance and quality improvement project to increase employee satisfaction and engagement for IHS OKC Area.
  • I served as a member of the Advisory Board for Rogers State University’s Nursing Program, and I collaborate with Northeastern Technical College to provide clinical experience for nursing students, as well as enhance the hospital’s nursing education program by networking with nursing educators in the community.
  • I have extensive experience, as well as formal education, reviewing and utilizing evidence-based research, and applying it to clinical practice.
  • I use evidence-based research in the development of education and current standard practice, planning and coordinating emergency drills effectively, and providing training for nursing skills.
  • I extract and effectively translate the data into meaningful information for all levels of hospital personnel.
  • I interpret data results to make recommendations for process changes to improve performance in the delivery of safe and satisfactory healthcare.
  • Prior to my promotion to Nurse Educator in 2019, I was most recently employed at Claremore Indian Hospital as a staff nurse in the Surgery department, operating room, Recovery Unit, Pre-Operative Intake, and functioning as a case manager RN in the Surgery Clinic. Before working in the Surgery department, I worked in the Intensive Care Unit, caring for critically ill patients.
  • During my time in the Surgery department, I took training to develop my clinical application coordinator skills and led the movement of charting from paper to the electronic health record (EHR) for perioperative documentation by developing policies and building charting templates to utilize.
  • I played a role in the implementation of the Moonwalk GUI system for scheduling appointments in the adult medicine clinic, surgery clinic, and pediatric clinic.
  • I developed skills to extract data from the EHR through VGEN and Fileman reporting, to assist in identifying areas for improvement.
  • I also found opportunities to integrate medical decision-support tools into clinical workflows and the electronic health record system.
  • I offered clinical insight and expertise when developing electronic orders in compliance with regulation and legislation, and supported documentation improvement across several departments through updates to the EHR system.
  • Provided clinical guidance and direction to nursing staff to ensure quality care was provided in a timely manner.
  • Served as a mentor for new nurses providing support during their transition into the organization.
  • Inspected medical equipment regularly to ensure it is functioning properly before use by patients or staff members.
  • Implemented strategies for improving patient satisfaction scores in the nursing department on an ongoing basis.
  • Maintained accurate records of staff certifications, licensure, continuing education credits.
  • Attended meetings with senior management personnel to provide updates on progress of projects and initiatives being undertaken by the nursing team.
  • Assisted with recruitment efforts by interviewing potential employees and making hiring decisions when appropriate.
  • Ensured compliance with state regulations regarding nurse-to-patient ratios and other safety guidelines.
  • Reviewed incident reports submitted by nurses related to any adverse events that occurred during their shift.
  • Monitored changes in laws and regulations related to healthcare delivery services to ensure compliance with all applicable standards.
  • Analyzed trends in patient care activities such as medication errors or falls within the facility.
  • Developed medical programs that promoted community health and research.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.

Registered Nurse – Post-Operative Anesthesia Unit

St. John Medical Center - Owasso
Owasso
05.2013 - 06.2014
  • Delivered nursing care for perioperative patients in post-anesthesia recovery unit.
  • Provided intraoperative care and administered moderate sedation for endoscopic procedures.
  • Assessed, planned, implemented, and evaluated nursing care for assigned patients.
  • Monitored vital signs, administered injections, and assisted with medical procedures.
  • Maintained competency in caring for critically ill patients through ongoing education.
  • Documented patient progress notes accurately in electronic medical record system.
  • Ensured compliance with health care delivery standards and regulations from The Joint Commission.
  • Trained and mentored new RNs on best practices and hospital policies.
  • Participated in and led performance improvement initiatives such as improving fall prevention and workplace safety.

Registered Nurse – Adult ICU

St. John Health System
Tulsa
05.2011 - 06.2013
  • I provided care to critically ill adult patients including neurology, trauma and cardiac specialties.
  • I have extensive training and experience for caring for ICU patients to include hemodynamic monitoring, slow low efficiency dialysis, activase infusion through an arterial line to treat DVTs, Intraosseous placement, ultrasound guided peripheral IV placement and ultrasound guided Dobhoff placement.
  • I am proficient in assisting with bedside emergent procedures by providing moderate sedation and monitoring for EGDs, Colonoscopies, chest tube placement, central venous line placement, arterial line placement, RSI (rapid sequence intubation) and paracentesis.
  • I am knowledgeable regarding respiratory diseases and conditions, and I have years of experience managing ventilators and bipap/cpaps.
  • I have experience and specialized training to care for critical cardiac patients recovering from cardiac procedures.
  • I regularly cared for patients requiring frequent neurology assessments and managed ventriculostomies to monitor and treat high intracranial pressure.
  • I have specialized training and experience in end-of-life care, collaborating with LifeShare to facilitate organ donation as well as caring for a patient preparing for surgery for organ donation.
  • I am proficient in following protocols for sepsis, stroke, heparin drips etc... as well as contributory in developing protocols and educating other staff.
  • I participated in the development of policies and procedures as well as quality assurance and performance improvement by writing PDSA's and performing compliance audits.
  • I was also a member of shared governance and contributed to the committee.
  • I performed in a leadership role as charge nurse on my unit, as well as being part of the Code Blue Team and the Rapid Response Team.
  • During my time at St. John’s Medical Center I became a superuser to assist during the implementation of Cerner, the electronic.
  • Assisted physicians during examinations or surgical procedures.
  • Demonstrated knowledge of current trends in nursing practices by attending continuing education classes or seminars.
  • Counseled patients regarding medication side effects or lifestyle changes necessary for improved health outcomes.
  • Evaluated effectiveness of interventions through ongoing assessment of patient responses.
  • Utilized critical thinking skills to assess clinical situations quickly and accurately.
  • Demonstrated ability to work independently as well as collaboratively within a team environment.
  • Provided emotional support and comfort to families during difficult times.
  • Developed educational materials for use in teaching sessions with patients or their families.
  • Provided patient care and education to patients with chronic illnesses.
  • Actively participated in quality improvement initiatives within the department.
  • Participated in multidisciplinary team meetings to discuss patient care plans.
  • Adhered to infection control procedures to facilitate safe, clean patient environment.
  • Oversaw patient admission and discharge processes to coordinate related paperwork.
  • Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
  • Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
  • Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.

RN, Emergency Department

Jane Phillips Medical Center
Bartlesville
08.2011 - 08.2012
  • Managed medical equipment, including ventilators and cardiac monitors, to ensure optimal functionality.
  • Responded swiftly and efficiently in crisis situations, utilizing advanced life support techniques.
  • Evaluated, monitored, and documented patient conditions to inform treatment adjustments.
  • Executed physician directives precisely, adhering to nursing care standards.
  • Instructed patients on their conditions, medications, and self-care practices to promote recovery.
  • Administered oral, IV, and intra-muscular medications while monitoring patient reactions.
  • Facilitated patient transfers between units or facilities to maintain continuity of care.
  • Participated in multidisciplinary meetings to assess patient progress and adjust treatment plans.

Registered Nurse, Intensive Care Unit

Freeman Health System
Joplin
05.2010 - 06.2011
  • Participated in initiating a shared governance model, holding a leadership role on the ICU Unit-Based Council.
  • Performed quality audits for clinical indicators and infection prevention.
  • Served as an IV access resource with advanced skills in ultrasound-guided peripheral IV insertion across the hospital.
  • Performed and led quality improvement projects within the unit.
  • Cared for critically ill patients with neurological disorders and injuries, trauma, and cardiovascular emergencies.
  • Served as a wound care champion and resource to others about wound care management.
  • Experience as an ICU nurse in a significant natural disaster (tornado).
  • Coordinated with organ procurement organizations to care for patients donating organs.
  • Recognized changes in patient conditions, promptly notified physicians, and implemented appropriate interventions as necessary.
  • Demonstrated effective communication skills when interacting with patients and families.
  • Performed bedside procedures such as wound dressing changes, catheterizations, IV starts and changes, tracheostomy care.
  • Assisted with emergent bedside procedures, such as endoscopy, chest tube placement, rapid sequence intubation, and central line placement.
  • Assessed the patient's condition and monitored hemodynamics.
  • Maintained accurate documentation of patient assessments, treatments, and medications administered in electronic medical record system.
  • Performed intubations, chest tube insertions, central line placements, and arterial line placements.
  • Responded quickly and effectively to code blue situations for cardiopulmonary resuscitation and advanced cardiac life support, as part of the code team.
  • Provided emotional support to family members during difficult times.
  • Assisted with end-of-life decisions by providing guidance and education regarding available options.
  • Participated in quality improvement activities aimed at improving the overall standard of care provided to ICU patients.
  • Monitored ventilator settings and adjusted as needed according to physician orders or established protocols.
  • Evaluated the effectiveness of nursing interventions through ongoing assessment of patient responses and outcomes.
  • Coordinated with multidisciplinary team members to develop individualized plans of care for each patient.
  • Established and implemented nursing care plans for each patient using protocols of assessment, development, activation and evaluation.
  • Contributed to the development and revision of ICU policies and procedures to improve patient outcomes and workflow efficiency.
  • Utilized strong critical thinking skills to make quick and accurate clinical decisions in emergency situations.
  • Led initiatives to improve patient safety and quality of care, staying updated with the latest ICU practices and technologies.
  • Coordinated discharge planning, ensuring patients transitioned safely from ICU to next level of care.
  • Assisted in the performance of diagnostic tests and interpreted results to guide nursing care.
  • Managed patient pain and discomfort through effective pain management strategies, enhancing patient comfort.
  • Provided emotional support and education to patients' families, helping them navigate complex medical information.
  • Facilitated communication with care team members to ensure consistency and continuity of care across shifts.
  • Advocated for patient needs and preferences, acting as a liaison between patients, families, and healthcare providers.
  • Implemented infection control measures to prevent the spread of infections within the ICU.
  • Developed and maintained professional relationship with members of health care team, patient, and patient's family.
  • Conducted regular assessments of patient conditions, identifying changes and coordinating appropriate responses.
  • Trained new nursing staff and students, sharing knowledge and best practices in critical care nursing.

RN, Medical-Surgical

Freeman Health System
Joplin
01.2009 - 06.2010
  • Performed physical examinations, diagnostic tests, and other procedures to assist physicians during treatment of illness or injury.
  • Collaborated with interdisciplinary teams to ensure optimal patient outcomes.
  • Assessed patient's medical needs to develop and implement care plans.
  • Counseled patients regarding health maintenance, lifestyle modifications, nutrition, and self-care skills related to their diagnosis.
  • Maintained accurate records of patient care services including medications given and response to treatments.
  • Monitored, recorded, and reported symptoms and changes in patients' conditions.
  • Provided emotional support for patients experiencing pain or stress due to illness or hospitalization.
  • Administered prescribed medications and treatments in accordance with approved nursing techniques.
  • Participated in continuing education programs to stay current with best practices in nursing care.
  • Provided compassionate care for patients with chronic illnesses or terminal conditions.
  • Evaluated effectiveness of interventions and modified as needed according to evidence-based practice guidelines.
  • Responded quickly and effectively to life-saving situations using nursing standards and protocols for treatment.
  • Ensured compliance with all regulatory agency policies governing safe delivery of healthcare services.
  • Observed vital signs such as temperature, pulse rate, blood pressure, respiration rate, weight and height measurements; documented results accurately in medical record system.
  • Assisted physicians during examinations providing necessary instruments and equipment while maintaining sterile technique.
  • Developed individualized patient-care plans based on physician instructions and nursing assessment of patient needs.
  • Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
  • Performed cardiopulmonary resuscitation accurately and effectively.
  • Observed patient's heart rate, blood pressure and respiration for signs of distress.
  • Exhibited professionalism and leadership to peers by participating in professional activities and continuing education.
  • Specialized in nursing care for patients requiring continuous and comprehensive observation and acute trauma patients with multitudes of injuries.
  • Promoted safe and calm environment for complex patients by keeping services, supplies and necessary equipment on hand.
  • Implemented pre, intra- and post-care, evaluating response to clinical interventions with progression toward discharge.
  • Administered medications and treatments as directed and as appropriate for patient's medical care in collaboration with multi-disciplinary team.
  • Confirmed proper functioning of life support equipment such as ventilators and feeding tubes.
  • Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
  • Observed strict safety measures, including checking medication dosages before administration to patients.
  • Coordinated with healthcare team to establish, enact and evaluate patient care plans.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
  • Coordinated discharge planning to ensure continuity of care post-hospitalization.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Prepared medical equipment and tools to aid physician during examination and treatment of patients.
  • Administered local, inhalation or intravenous anesthetics to patients undergoing procedures.
  • Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Referred patients to specialized health resources or community agencies to furnish additional assistance.
  • Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
  • Conducted specified laboratory tests to help detect conditions and determine diagnosis.
  • Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
  • Administered oral, IV and intra-muscular medications and monitored patient reactions.
  • Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
  • Stocked clinical workstations and procedure rooms with necessary supplies.
  • Administered prescribed medications including chemotherapy agents and monitored side effects.
  • Monitored vital signs of cancer patients during treatments, adjusting medications accordingly.
  • Reviewed laboratory results for abnormalities and reported them to physicians for further investigation.
  • Provided education regarding disease processes, medication management, symptom control and nutrition therapy to patients and families.
  • Assisted with pre-operative preparation and post-operative recovery of surgical oncology patients.
  • Assisted physicians in performing medical procedures such as biopsies, chemotherapy administration, and radiation treatments.
  • Provided direct patient care to cancer patients in an inpatient setting.
  • Provided guidance to family members regarding end-of-life decisions related to advanced stages of cancer.
  • Administered chemotherapy to patients as indicated by chart instructions given by each physician.

Education

Master of Science - Organizational Leadership

American Sentinel College of Nursing At Post University
Waterbury, CT
06-2026

MBA - Healthcare

American Sentinel College of Nursing At Post University
Waterbury, CT
06-2026

Bachelor’s of Nursing Science - Nursing

Western Governor’s University
Salt Lake City, UT
12.2019

Associate’s of Nursing Science - Nursing

Northeastern A&M College
Miami, OK
12.2009

Skills

  • Nursing skills for critical care
  • Nursing skills for emergency care
  • Nursing skills for surgical settings
  • Natural Disaster nursing experience
  • Public Health Emergency nursing experience
  • Interdisciplinary team collaboration
  • Leadership skills
  • Communication skills
  • Technology savvy
  • Microsoft programs
  • Google programs
  • Canva
  • Learning management systems
  • Evidence-based research
  • Research design
  • Project management
  • Regulatory compliance
  • Critical thinking
  • Client relationship management
  • Business development
  • Account planning
  • Goals and performance
  • Strong presentation skills
  • CRM software expertise
  • Written and verbal communication
  • Budget management
  • Account management
  • Needs assessments

Degree

BSN, RN

E Portfolio

https://portfolium.com/AmandaGibson20?ref=AmandaGibson20

Affiliations

  • Volunteer at Compassion Women's Center - a community faith-based non-profit organization for women
  • American Heart Association Instructor teaching classes in the community on a monthly basis
  • Accepted on dean's honor roll and Sigma Theta Tau
  • Subject Matter Expert for Relias
  • Serving on the Clinical Advisory Panel for Nurse.com

Accomplishments

  • Awarded for Innovation at Claremore Indian Hospital

Certification

  • Oklahoma Registered Nurse License #
  • COVID-19 Pulmonary and Ventilator Care Micro-Credential
  • American Heart Association Basic Life Support Provider
  • American Heart Association Basic Life Support and Heartsaver Instructor

References

References available upon request.

Timeline

Account Executive

Relias
08.2023 - Current

Director of Nursing Education

Claremore Indian Hospital
06.2014 - 08.2023

Registered Nurse – Post-Operative Anesthesia Unit

St. John Medical Center - Owasso
05.2013 - 06.2014

RN, Emergency Department

Jane Phillips Medical Center
08.2011 - 08.2012

Registered Nurse – Adult ICU

St. John Health System
05.2011 - 06.2013

Registered Nurse, Intensive Care Unit

Freeman Health System
05.2010 - 06.2011

RN, Medical-Surgical

Freeman Health System
01.2009 - 06.2010

Master of Science - Organizational Leadership

American Sentinel College of Nursing At Post University

MBA - Healthcare

American Sentinel College of Nursing At Post University

Bachelor’s of Nursing Science - Nursing

Western Governor’s University

Associate’s of Nursing Science - Nursing

Northeastern A&M College

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Amanda GibsonRegistered Nurse; Account Executive
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