Amanda Gilbert
Yazoo City,MS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Young Williams
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Advisor
Concentrix
02.2021 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
Manager
Cato
05.2018 - 09.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Daycare Teacher
New Jerusalem Christian Academy
10.2019 - 05.2021
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
Call Center Customer Service Representative
Humana
09.2018 - 11.2020
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High school or equivalent, diploma -
Yazoo City High School
Yazoo City, MS08.2010
Skills
- Databases
- Store Management Experience
- Administrative Experience
- Retail Sales
- Management
- Writing Skills
- Customer Service Representative
- Proofreading
- Toddler Care
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
Awards
- Silver Awards, Girl Scouts of Yazoo City, MS, Mrs. Anderson
- Bronze Awards, Girl Scouts of Yazoo City, MS, Mrs. Anderson
- The Assistance Awards, The Dancing Dolls of Yazoo City, MS, Mrs. Mallet
Timeline
Customer Service Representative
Young Williams
02.2024 - Current
Customer Service Advisor
Concentrix
02.2021 - Current
Daycare Teacher
New Jerusalem Christian Academy
10.2019 - 05.2021
Call Center Customer Service Representative
Humana
09.2018 - 11.2020
Manager
Cato
05.2018 - 09.2021
High school or equivalent, diploma -
Yazoo City High School
Similar Profiles
Racheal WalkerRacheal Walker
Customer Support Specialist at Young WilliamsCustomer Support Specialist at Young Williams
Ariel GrantAriel Grant
Customer Service Representative at Young WilliamsCustomer Service Representative at Young Williams
Kimberly WardKimberly Ward
Child Support Specialist at Young WilliamsChild Support Specialist at Young Williams