Amanda Gil Estrada
Sparks,NV
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at NNAMHS. Skilled in organization and fluent in Spanish, adept at multitasking and maintaining a calm demeanor under pressure. Increased project efficiency through effective team management and customer service excellence.
Checking in clients, new and returning client admissions, answering phone, appointment scheduling, sending by email daily schedules, appointment reminder calls, making up charts for the next day appointments, rescheduling appointments, maintain clinician schedules in AVATAR.
Provide clerical support for the Outpatient Medication Clinic: admission, discharges, scheduling, update client information.
Assist clients with services, answer question about department or other programs.
Assist professional staff with any projects and assignments.
Assist Financial staff making copies of insurance cards, SS cards, award letters or any of the required documents.
Overview
24
24
years of professional experience
Work History
AA II
NNAMHS
09.2022 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Cultivated interpersonal skills by building positive relationships with others.
Store Manager
Daleos Custom T-shirts
02.2018 - 09.2022
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Assisted in recruiting, hiring and training of team members.
Manager's Assistant
Stitch by Stitch
10.2015 - 01.2017
- Ran errands to support daily needs of management.
- Resolved basic computer and office equipment issues through troubleshooting.
Sales Associate
Reno American Furniture
03.2012 - 10.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed efficient cash register operations.
Manager's Assistant
Famous Grill
10.2007 - 01.2012
- Utilized [Software] to create and edit correspondence, documents, and materials.
- Coordinated and scheduled travel arrangements and managed expense documentation for reimbursements.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Responded to and directed incoming calls and other communication.
- Ran errands to support daily needs of management.
- Scheduled meetings and managed calendar.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
AA II
Seguro Social De El Salvador
10.2000 - 08.2004
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Provided professional services and support in a dynamic work environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
No Degree - Law (Pre-Law)
Universidad De El Salvador
San SalvadorHigh School Diploma -
Colegio Eucaristico De El Salvador
El Salvador San Salvador10.1998
Skills
- PPE use
- Calm Under Pressure
- Organization
- Team Management
- First Aid/CPR
- Customer Service
- Basic Math
- FLUENT IN Spanish
- Friendly, Positive Attitude
- Flexible and Adaptable
- Multitasking
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
AA II
NNAMHS
09.2022 - Current
Store Manager
Daleos Custom T-shirts
02.2018 - 09.2022
Manager's Assistant
Stitch by Stitch
10.2015 - 01.2017
Sales Associate
Reno American Furniture
03.2012 - 10.2015
Manager's Assistant
Famous Grill
10.2007 - 01.2012
AA II
Seguro Social De El Salvador
10.2000 - 08.2004
No Degree - Law (Pre-Law)
Universidad De El Salvador
High School Diploma -
Colegio Eucaristico De El Salvador