Amanda Gilmore

• Identified, researched, and resolved billing variances to maintain system accuracy and customer satisfaction.
• Reviewed and analyzed pricing claim errors to ensure accuracy, completeness, and compliance with the DOM.
• Provided exceptional customer service while educating distributors on appropriate claims process fostering long-term client relationships.
• Assisted with the month-end financial statement closing process including executing journal entries, preparing and reviewing related reconciliations.
• Managed high volume of invoice cancellations and billing requests.

*Responsibilities in addition to Accounting Associate position 9/21-2/22.

• Assess data in SAP to verify accuracy of pricing claim requests and troubleshoot errors.
• Prepare, execute and reconcile (4) monthly journal entries.
• Process billing cancellations.
• Contact internal customers to obtain documentation to support invoices.
• Process manual billings and credits through use of Winshuttle software.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Maintained high level of confidentiality and professionalism when handling sensitive financial information, promoting trust among clients and colleagues.
• Increased departmental organization by maintaining accurate records of financial transactions and creating detailed reports.
• Addressed and resolved complex and unexpected variances.

Team Lead for Cash Application group overseeing three on site applicators as well as working with four service provider employees to track and report timeliness and accuracy of customer payment applications as well as dispute / discrepancy resolution.

• 2014-2021 ACE Pilot for Carrier Financial Shared Services department overseeing and leading MFA, 6S, Standard Work and Waste Elimination sub-groups. Assisted in organizing and executing Value Stream Mapping and Kaizen events.
• Proficient in Microsoft Office 365 software systems: Excel, Word, Publisher, Power point, Outlook. Some experience with Access.
• Leveraged accounting and finance experience to assist with testing and implementing performance improvement strategies and establish automated solutions to reduce manual processes.
• Reconciled accounts receivable ledger to verify payments and resolve variances along with daily processing of journal entries.
• Responsible for creation, review and revision of desktop procedures all Carrier Financial Shared Service functional areas.
• Responsible for collection efforts of major Carrier Commercial Services Accounts.

**Kelly Services Contract Employee at Carrier Corporation September 2003 - April 2004.