Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amanda Gilroy

Mont Clare,PA

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

12
12
years of professional experience

Work History

Billing Operations Manager

Aveanna Healthcare
Blue Bell, PA
04.2022 - Current
  • provide customer service and support to branch location's clinical operational activities
  • Responsibilities include payroll activities, authorization/billing activities, personnel activities, caregiver coordination activities, and office support activities
  • Weekly time sheet entries for caregiver staff visits to generate billing
  • Audit weekly payroll reports and make adjustments when necessary
  • Process and close payroll each week according to guidelines
  • Prepare and maintain payroll files
  • Review and audit weekly net profit reports and communicate discrepancies to management
  • Be primary point of contact for location caregiver payroll inquiries
  • Conduct all billing according to company policies and procedures
  • Manage monthly insurance verifications for active clients receiving therapy or private duty nursing
  • Verify payer information and benefit plans for new clients
  • Assist with caregiver onboarding and recruiting activities
  • Ensure caregiver personnel files are secure and complete
  • Create and provide monthly evaluation and skills report to directors
  • Coordinate with Corporate Risk Management and Leave of Absence Specialists for worker compensation claims
  • Coordinate with People Services on unemployment claims
  • Be primary point of contact for caregiver questions relating to company benefits, policies, procedures, and education
  • Establish and maintain an orientation schedule for caregiver staff
  • Maintain accurate contact list of all active caregivers
  • Review and confirm weekly schedules according to branch location guidelines
  • Mail monthly schedule to patient's home each month
  • Perform scanning and filing of documentation and records
  • Assist in answering incoming calls and ensuring accurate messages are taken
  • Process invoices according to branch location guidelines

Process Server

American Legal Records
Broomall, PA
11.2020 - 04.2022
  • Responded to information requests from clients or legal parties
  • Promoted accuracy by proofreading and maintaining documents, records, and files
  • Drafted legal documents and correspondence, including briefs, pleadings, and affidavits
  • Conducted legal research, leveraging public records and internet resources to investigate laws and case information
  • Updated office files daily and kept records organized
  • Served customers by going above-and-beyond to offer exceptional support for all needs
  • Maintained legal records, including document and file storage for hard copies and digital files.

Legal and HR Operations Coordinator

Momentum Dynamics Corporation
Malvern, PA
09.2019 - 03.2020
  • Assessed and responded to all privacy-related matters
  • Demonstrated a deep understanding of company privacy inquiries
  • Drafted complex responses to ensure timely solutions and build customer trust
  • Maintained internal documentation for client privacy/data protection inquiries
  • Collaborated with product/engineering and other cross-functional teams to discuss privacy inquiries
  • Reviewed data disclosures products
  • Helped standardize and maintain training programs
  • Managed annual training and certifications as required by clients
  • Maintained Docking for Patents
  • Assisted with contract management
  • Assisted with compliance and operational support
  • Tracked and maintained investor certificates.

Legal Assistant

GMorris Wilson, P.C.
Conshohocken, PA
09.2018 - 09.2019
  • Handled heavy calendaring in Outlook and FileVine (all depositions, court hearings, discovery deadlines, etc.)
  • Scheduled Deposition
  • Confirmed appointments
  • Opened and closed files
  • Scanned, faxed, and organized large documents and medical records
  • Wrote turn back letters and updated statutes on limitations sheet
  • Added attorney time sheets and client costs to Quickbooks
  • Met deadlines consistently when preparing and filing court pleadings
  • Answered and screened routine telephone calls and emails
  • Greeted clients, provided hospitality, and other assistance when needed
  • Performed additional administrative work as needed.

CSA NA II

Iron Mountain
Royersford, PA
09.2017 - 08.2018
  • Responsible for providing superior customer service through coordination, monitoring, control, and resolution of escalated customer issues for all service lines
  • Analyzed requests for customer support and implemented solutions
  • Ensured that customer requirements are resolved in accordance with service level agreements and performance metrics, including first call or first contact resolution
  • Responsible for receipt and ownership of customer issues and requests
  • Reviewed, analyzed, and resolved customer inquiries in a first call or contact resolution
  • Edited customers' account information
  • Interpreted and answered customer questions and concerns
  • Reviewed issues and/or needs, identified trends, made decisions and recommendations on how to resolve issues
  • Set up and supported customers with appropriate technology requirements
  • Led and managed account changes such as inventory consolidations, establishing departments, including account maintenance and record classification projects
  • Received and resolved customer invoice and billing related questions
  • Interacted with Supervisor, Manager, and other departments for the purpose of resolving customer concerns and needs
  • Ensured all interactions with customers (both internal and external) are professional and courteous
  • Ensured prompt completion of all service requests in accordance with service level agreements
  • Supported customer needs received through Account Management or other internal teams.

Retirement Plan Specialist

Vanguard
Malvern, PA
04.2017 - 08.2018
  • Developed basic knowledge of Vanguard funds, products, and services, the overall financial services industry through classroom training, on-the-job training, and self-study
  • Provided high-quality client service across institutional participant services by responding to participant phone inquiries and providing account and plan information from various information systems
  • Provided fund and investment performance information to participants by phone
  • Responded to plan participant inquiries pertaining to certain legal, regulatory, and tax-related issues through verbal and written communication
  • Handled routine participant needs/problems with urgency, professionalism, and efficiency; determined alternative solutions; resolved the problem using current workflow procedures
  • Initiated transactions for participants including loans and withdrawals, working with the various areas of the institutional investor group division to enhance overall quality and workflow.

Senior Customer Service Agent

KT Communications
Kimberton, PA
06.2016 - 04.2017
  • Provided quality customer service and support to customers on a daily basis, including phone interaction, problem resolution, and account transaction processing in a timely manner
  • Responded to customer inquiries
  • Investigated and corrected errors in customer accounts and statements
  • Recorded details about customer inquiries
  • Helped resolve complicated customer complaints
  • Coordinated and expedited customer inquiries to direct supervisors
  • Tracked customer calls and client meetings for reporting purposes
  • Monitored emails, answered multiple phone lines and telephone messages
  • Built relationships with clients
  • Managed the organization's overall daily ice operations and responsibilities
  • Utilized computer system to verify and document customer requests.

Provider Resolution Specialist

Turn 5 Inc
Paoli, PA
01.2012 - 06.2016
  • Acted as a direct contact with customers to resolve any/all issues that pertain to order fulfillment and customer satisfaction
  • Provided prompt, efficient support to customers and colleagues relating to order status updates, returns, and warranty claims
  • Took incoming calls and made outbound calls to customers and vendors as needed to support the sale and fulfillment of back orders
  • Tracked and contacted customers with balance due or other order issues
  • Overrode standard processes or procedures as requested by the customer service department
  • Scheduled return pickups with appropriate shipping agents as required
  • Updated vendor information in our systems and shared with other appropriate departments
  • Notified management of trends or problems encountered
  • Participated in special projects and performed other duties as assigned.

Education

Bachelor of Science - Legal Studies

Drexel University
Philadelphia, PA
06-2010

Associate of Arts - Paralegal Studies

Brighton College
09-2005

Certificate - Legal Assistance

Stratford Career Institute

Skills

  • Legal document processing
  • Trial preparation
  • Legal research and terminology
  • Document management
  • Court proceedings
  • Time management
  • Task prioritization
  • Microsoft Word
  • Google Drive
  • Training and Mentoring
  • Workflow Planning
  • Dispute Resolution

References

References available upon request.

Timeline

Billing Operations Manager

Aveanna Healthcare
04.2022 - Current

Process Server

American Legal Records
11.2020 - 04.2022

Legal and HR Operations Coordinator

Momentum Dynamics Corporation
09.2019 - 03.2020

Legal Assistant

GMorris Wilson, P.C.
09.2018 - 09.2019

CSA NA II

Iron Mountain
09.2017 - 08.2018

Retirement Plan Specialist

Vanguard
04.2017 - 08.2018

Senior Customer Service Agent

KT Communications
06.2016 - 04.2017

Provider Resolution Specialist

Turn 5 Inc
01.2012 - 06.2016

Bachelor of Science - Legal Studies

Drexel University

Associate of Arts - Paralegal Studies

Brighton College

Certificate - Legal Assistance

Stratford Career Institute

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Amanda Gilroy