Amanda Gingles
Wharton,TX
Summary
Motivated and detail-oriented administrative professional with over 13 years of experience in healthcare and financial services. I am seeking a challenging position where I can apply my strong organizational skills, customer service expertise, and ability to manage complex tasks efficiently. Passionate about enhancing operational processes and providing exceptional support to both clients and team members in a dynamic environment.
Overview
11
11
years of professional experience
Work History
Member Care Specialist
Texasgulf Federal Credit Union
11.2022 - Current
- Provides high-quality customer service through phone communication, addressing member inquires and concerns with professionalism.
- Assist members with various banking needs, including transactions, debit card orders, loan applications, and account disputes.
- Accurately document member information and transactions, ensuring adherence to banking protocols and security measures.
- Collaborate with the loan processing team to collect necessary documentation, verify member information, and facilitate loan application approvals.
Loan Officer
Texasgulf Federal Credit Union
03.2022 - 09.2022
- Managed the loan application process from initiation to closing, assisting members with personal, auto, and business loans.
- Conducted thorough credit analysis and reviewed financial documents for accurate loan decision-making.
- Collaborated with other departments to ensure compliance with regulations and streamline loan processing.
- Provided financial counseling to members, explaining loan terms and guiding them through the process.
Scheduler
AccentCare Home Health
04.2019 - 03.2022
- Managed schedules for 15+ clinicians, ensuring appointments were efficiently organized and conflicts were resolved.
- Performed daily data entry, maintained accurate records, and prepared productivity reports for management.
- Answered phones, assisted clients with inquiries, and provided administrative support to clinical staff.
- Supported office operations, ensuring smooth workflows and timely patient care.
Business Office Specialist
Texana Center
12.2013 - 04.2019
- Verified insurance coverage and obtained prior authorizations for medical services, ensuring accurate and timely billing.
- Performed financial assessments for clients, explained billing procedures, and managed payment collections.
- Managed scheduling, patient records, and office operations in a fast-paced healthcare environment.
- Supported clinicians and administrative staff, helping to streamline office processes and enhance patient experience.
Education
High School Diploma -
El Campo High School
El Campo, TX05.2004
Skills
- Customer Service
- 13 years of Clerical Experience
- Scheduling and Data Entry
- Insurance Benefits and Financial Assessment
- Professionalism and Dependability
- Organizational Skills
- Team Player
Timeline
Member Care Specialist
Texasgulf Federal Credit Union
11.2022 - Current
Loan Officer
Texasgulf Federal Credit Union
03.2022 - 09.2022
Scheduler
AccentCare Home Health
04.2019 - 03.2022
Business Office Specialist
Texana Center
12.2013 - 04.2019
High School Diploma -
El Campo High School