Dynamic Center Manager with a proven track record in driving revenue growth and enhancing operational efficiency. Skilled in staffing and training, I foster strong team leadership and compliance monitoring. My expertise in financial reporting and customer relations has consistently improved client satisfaction and loyalty. Looking to grow and add value to your resort.
Hi, I’m
Amanda Glanz
Loma,CO
Summary
Overview
21
years of professional experience
1
Certification
Work History
Wag Resort Powered by Best Friends Pet Care
Center Manager
08.2024 - Current
Job overview
- Processed payroll for over 30 employees as part of sound human resources and financial management strategies.
- Directed daily operations at two busy pet resorts.
- Managed work and performance of more than 30 employees.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Oversee daily operations for both centers with over 100 dogs daily.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Responsible for maintaining efficient payroll percentage and revenue growth year over year
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Responsible for recruiting, hiring and training of team members.
Wag Resort
General Manager
03.2022 - 08.2024
Job overview
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and hiring all new employees.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Overseen the day to day operations of both locations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Responsible for recruiting, hiring and training of team members.
- Worked closely with owners to grow overall business.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Created enrichment activities to stimulate the dogs in our care.
- Routinely observed and educated the stay in Day Care and Boarding to make sure the clients and their were receiving the best possible care during their stays.
Wag Resort
Grooming Manager
04.2018 - 03.2022
Job overview
- Coordinated maintenance of clippers, blades, and other hand tools required for grooming services.
- Ordered supplies for forecasted grooming demands.
- Recruited and trained staff to offer grooming services for diverse animals.
- Aligned grooming services with brand promise for quality and customer care.
- Managed and maintained health, welfare, and proper care of animals.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Trained handler staff to become bathers to grow grooming department.
- Trained bathers to become groomers through my developed groomer training course.
- Created and developed customer relations to improve repeat business and growth.
- Groomed up to 10 dogs a day myself.
- Worked with GM and Owner to develop new systems and procedures efficient processes and scheduling.
- Oversee both grooming salon schedules for proper use of time and efficiency for all groom staff.
Man's Best Friend Dog Grooming
Owner/Dog Groomer
10.2007 - 02.2016
Job overview
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Attended trade shows and special events to network with other businesses and attract new customers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and provided excellent care and customer service.
- Managed payroll and all aspects of running a growing Grooming salon,
- Trained and guided team members to maintain high productivity and performance metrics.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Created and followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Man's Best Friend Dog Grooming
Dog Groomer
03.2005 - 04.2007
Job overview
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
Education
Le Cordon BleuLas Vegas, NV
Associate of Science from Business Management, Emphasis On Restaurant
11-2012
University Overview
Skills
- Sales proficiency
- Staffing
- Staff leadership
- Interdepartmental collaboration
- Team supervision
- Facility management
- Sales management
- Business development
- Training coordination
- Staff hiring
- Compliance monitoring
- Financial reporting
- Operations management
Certification
- Management - 13yrs
- Day Care Training- 4 yrs
- Grooming Training -25 yrs
Timeline
Center Manager
Wag Resort Powered by Best Friends Pet Care
08.2024 - Current
General Manager
Wag Resort
03.2022 - 08.2024
Grooming Manager
Wag Resort
04.2018 - 03.2022
Owner/Dog Groomer
Man's Best Friend Dog Grooming
10.2007 - 02.2016
Dog Groomer
Man's Best Friend Dog Grooming
03.2005 - 04.2007
Le Cordon Bleu
Associate of Science from Business Management, Emphasis On Restaurant