Amanda Gleason
Moore
Summary
Experienced Operations professional with over 17 years of progressive experience in utility operations, project coordinating, and stakeholder engagement. Proven expertise in SAP and training development, process improvement, and data reporting. Adept at leading cross-functional teams, managing system access and security, and driving continuous improvement initiatives. Lean Six Sigma Green Belt certified with a strong foundation in leadership and organizational development.
Current Chair for the Women’s Together Member Resource Group, a team dedicated to fostering connections and kinship among female employees from recruitment through retirement. Under my leadership our group provides activities, events, programs, and networking opportunities that enhance professional and personal development, as well as volunteerism in our area.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Outage & Records Manager – Tinker Operations
Oklahoma Gas & Electric
10.2019 - Current
- Directs the full lifecycle of scheduled and emergency outage projects at Tinker Air Force Base, coordinating with cross-functional teams including Project Leaders, Schedulers, Engineers, and Utility Operations to ensure timely and efficient execution.
- Spearheads initiatives to streamline outage planning and execution, including bundling outage requests and refining communication protocols.
- Actively gathers feedback to drive ongoing process enhancements. Identifies and implements process improvements to enhance outage management efficiency.
- Maintains and produces reports on complex project schedules and compliance data and outage documentation for internal stakeholders and external partners under the Tinker Utility Privatization Contract (UPC).
- Designed and implemented a streamlined process for employee access badge procurement, securing signatory permissions and improving turnaround time for Tinker AFB access.
- Participates in multi-disciplinary teams to address base-wide operational issues, ensuring alignment across Engineering, Construction, Operations, and Commercial departments.
- Developed and manages a comprehensive records system to support data retention, compliance, and audit readiness for all TAFB-related projects and UPC documentation.
- Ensures timely updates and clear communication regarding outage statuses, excavation permits, and airfield access, fostering strong interdepartmental relationships and operational transparency.
Business Advantage Representative
Oklahoma Gas & Electric
08.2012 - 10.2019
- Primary contact for assigned accounts and small OG&E customers. Specifically Federal and Local Government, Municipalities, Hospitals, Universities, Chains and Associations.
- Primary contact for billing and other routine utility issues for Tinker Air Force Base as well as multiple other government facilities.
- Work with business customers/ business market segments to resolve routine and difficult questions/problems using standardized processes and critical thinking to come to a satisfactory resolution. While exercising good judgement based on customer interactions while adhering to company policies.
- Drive continuous improvement by identifying process improvement opportunities.
- Excellent knowledge OG&E Products and Services to provide technical solutions, resolve issues, and advise customers of actions and programs that will improve the efficiency of their use of OG&E product.
- Trusted advisor who provides customers of various pricing options, provides recommendations of the best rates, products and services offered by OG&E for their needs.
- Served as Vice Chairman of the Retail Energy Advisory Board, served as a liaison between employees and executive management. Facilitated monthly member and quarterly meetings with Executive Directors. Assisted employees with questions and concerns about company policies and procedures, government regulations and training related questions.
- Developed and facilitated training material for new hires and existing members of the Business Advantage Group.
Customer Service New Hire Training Subject Matter Expert
Oklahoma Gas & Electric
03.2010 - 08.2012
- Developed and facilitated stand up training to new hires and existing employees.
- Coached new hire team on improving performance and problem resolution.
- Continually identified areas improvement for new hire training material.
- Coordinated and facilitated team building activities.
- Assisted in conflict resolution and on customer escalated issues.
- Trained new hire team on daily operations and processes/procedures in customer service unit, computer programs, and company policies, practices, and guidelines.
Customer Service Representative
Oklahoma Gas & Electric
03.2008 - 03.2010
- Responsibility included assisting 100+ customers each day by telephone with various request including; credit extensions, billing issues and corrections, move-ins, move-outs, and providing our customers with information to the various products and programs that OG&E offers.
- Experienced with handling multi-call/high call volume of inbound customer service requests while providing excellent customer service using the training/guidelines and procedures provided.
Education
Masters - Leadership
Northeastern State University
Tahlequah, OKBachelors - Organizational Leadership
Southern Nazarene University
Bethany, OKA.A.S - Enterprise Development
Oklahoma State University
Oklahoma City, OKSkills
Project & Operations Management: Proven ability to manage multiple complex projects simultaneously, prioritize tasks effectively, and meet critical deadlines in high-demand environments
Process Improvement & Efficiency: Skilled in identifying inefficiencies and implementing streamlined solutions that enhance operational workflows and service delivery
Cross-Functional Collaboration: Work independently and collaboratively with diverse teams
Coaching & Leadership: Experienced in mentoring team members and facilitating training programs to support continuous learning and performance improvement
Technical Proficiency: Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and enterprise systems including SAP, CADS, and Saratoga
Customer & Stakeholder Engagement: Cultivate and maintain effective relationships with internal teams and external partners
Communication & Documentation: Excellent written and verbal communication skills; adept at translating complex data into clear, actionable insights and documentation
Problem Solving & Decision Making: Demonstrated ability to analyze moderate to complex issues, apply creative solutions, and make sound, data-driven decisions
Attention to Detail: Highly detail-oriented with a strong sense of ownership in issue resolution, compliance, and documentation accuracy
Certification
Lean Six Sigma Green Belt Certification
Social and Behavioral Responsible Conduct of Research
Coursera Electric Power Systems
Awards
Honor Society Award – Northeastern State University
Timeline
Outage & Records Manager – Tinker Operations
Oklahoma Gas & Electric
10.2019 - Current
Business Advantage Representative
Oklahoma Gas & Electric
08.2012 - 10.2019
Customer Service New Hire Training Subject Matter Expert
Oklahoma Gas & Electric
03.2010 - 08.2012
Customer Service Representative
Oklahoma Gas & Electric
03.2008 - 03.2010
Bachelors - Organizational Leadership
Southern Nazarene University
A.A.S - Enterprise Development
Oklahoma State University
Masters - Leadership
Northeastern State University
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