Amanda Glover
Summary
With a robust background in animal care and customer service, exemplified during my tenure at Penn Foster Career School, I excel in team collaboration and animal handling. My proactive approach significantly enhanced client satisfaction and operational efficiency, showcasing my ability to blend technical skills with empathetic customer interactions.
Overview
17
17
years of professional experience
Work History
Veterinary Assistant Intern
Penn Foster Career School
Phoenix, AZ
09.2022 - 09.2025
- Assisted veterinarians conducting diagnostic tests.
- Prepared samples for testing and operated bloodwork analysis machines.
- Monitored anesthesia during surgeries to ensure patient safety.
- Effectively optimized appointment schedules based on clinic availability.
- Updated patient charts with information from exams, treatments and follow-up appointments.
- Boosted client satisfaction by educating pet owners on preventive care.
- Safely restrained animals during examinations to minimize stress.
Customer Service Associate
Petco Animal Supplies Stores Inc.
Northglenn, CO
10.2019 - 08.2022
- Assisted numerous customers daily with a positive attitude.
- Managed customer grievances effectively, achieving satisfactory resolutions.
- Ensured comprehensive understanding of products.
- Handled inbound customer calls swiftly to reduce wait times.
Boarding Manager
City Bark Premier Dog Daycare and Boarding Resorts
Denver, CO
01.2017 - 01.2019
- Mediated disputes effectively to reduce resident conflicts.
- Facilitated effective communication among faculty, parents, and administration.
- Established robust communication channels with parents.
- Facilitated cooperation among academic departments to support boarders' holistic development.
Front Desk Agent
Quality Inn Suites
Denver, CO
02.2015 - 08.2017
- Processed room deposits, fees, and payments.
- Recorded guest information and payments with precision.
- Delivered outstanding service during peak times.
- Handled guest issues swiftly, leading to positive feedback.
- Delivered outstanding service in fast-paced environments.
- Addressed guest concerns swiftly, earning commendations.
Head Kennel Technician
Barkley Manor
Denver, CO
07.2013 - 01.2016
- Ensured compliance with local regulations and industry standards.
- Addressed customer issues with professionalism and empathy.
- Facilitated animal preparations for new homes.
- Worked closely with veterinarians to create customized treatment plans for animals.
Certified Server Trainer
Denny's Diner
Denver, CO
06.2012 - 04.2015
- Updated training materials to align with current industry trends.
- Provided tailored instruction through small group sessions.
- Boosted customer satisfaction with proactive strategies for anticipating guest needs.
- Analyzed participant performance to suggest adjustments.
Server/Host
Denny's Restaurant
Denver, CO
01.2009 - 01.2013
- Managed multiple tables concurrently maintaining high service standards.
- Delivered food and beverages swiftly.
- Utilized POS system to accurately place orders.
- Worked with colleagues during high-traffic periods for smooth operations.
Education
High School Diploma -
Grant High School
Portland, ORNo Degree - Veterinary Assistant Tech
Penn Foster College
Scottsdale, AZ09-2025
Skills
- Animal handling expertise
- Team collaboration
- Animal restraint techniques
- Nutrition counseling
- Nail trimming
- Sanitation protocols
- Patient monitoring
- Patient positioning
- Sample collection methods
Timeline
Veterinary Assistant Intern
Penn Foster Career School
09.2022 - 09.2025
Customer Service Associate
Petco Animal Supplies Stores Inc.
10.2019 - 08.2022
Boarding Manager
City Bark Premier Dog Daycare and Boarding Resorts
01.2017 - 01.2019
Front Desk Agent
Quality Inn Suites
02.2015 - 08.2017
Head Kennel Technician
Barkley Manor
07.2013 - 01.2016
Certified Server Trainer
Denny's Diner
06.2012 - 04.2015
Server/Host
Denny's Restaurant
01.2009 - 01.2013
High School Diploma -
Grant High School
No Degree - Veterinary Assistant Tech
Penn Foster College