Amanda Godwin ICMAT
Killeen,TX
Summary
Self-motivated and highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping, and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Also an outgoing personality with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors. I Speak 2 languages fluently, Spanish and english and I am able to read and write in both as well. Seasoned Corrections Officer brings calm, confident presence to in-prison interactions. Safety-focused approach to managing inmate interactions and activity. Compassionate supervision over areas such as recreation, visiting, work and food consumption. Detail- oriented approach to handling adverse and stressful working conditions.
Overview
9
9
years of professional experience
Work History
Warehouse Supervisor
Blackmon Mooring & BMS CAT
08.2022 - 08.2023
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and handling operations.
- Maintained high levels of accuracy in daily operations.
Medical Assistant
Integrated Pain Associates
01.2022 - 08.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
FRONT DESK RECEPTIONIST
Texas Tan & Spa
08.2021 - 01.2022
- Handled payment processing and provided customers with receipts and proper bills and change
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Received incoming calls and coordinated with staff to fulfill customer requests
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions
- Responded to inquiries and room requests made online, by phone, and via email
- Maintained important files, running reports and delivering updates on occupancy and revenue
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests
- Scheduled and confirmed appointments.
FRONT DESK RECEPTIONIST
Skin Deep Spa
07.2020 - 01.2021
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Handled payment processing and provided customers with receipts and proper bills and change
- Greeted incoming patients and verified paperwork to manage smooth intake processes
- Pulled and organized requested documentation
- Organized resources and staff necessary to handle requirements and maintain strong service levels
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety
- Applied knowledge of medical terminology and insurance processes to support office administration productivity
- Monitored daily spa activities and team performance to check cleanliness, assess
- Performance and handle high-priority clients
- Provided employees with feedback on how to improve performance and increase profitability of spa services.
CORRECTIONAL OFFICER
TDCJ
09.2018 - 06.2020
- Inspected cells and conducted random searches of common areas
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates
- Informed inmates and visitors of rules, safety and security procedures and responsibilities
- Supervised residents during meal distribution and intake, recreation time and work- site performance
- Enforced resident behavior management protocols and drafted incident reports for infractions
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
CALL CENTER REPRESENTATIVE SPECIALIST
Teleperformance
05.2017 - 09.2018
- Managed customer expectations by clarifying needs, identifying options and recommending products and services
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Audited customer account information to identify issues and develop solutions
- Consulted with customers to resolve service and billing issues
- Trained and supervised new employees to promote overall team productivity and consistent service
- Updated customer accounts, addresses, and contact information within call management databases
- Managed high-volume of inbound and outbound customer calls.
CAREGIVER, Sedro Trail
01.2015 - 02.2016
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges
- Improved patient outlook and daily living through compassionate care
- Followed care plan and directions to administer medications
- Monitored vital signs and medication use, documenting variances and concerning responses
- Aided with mobility and independence for disabled individuals and continually monitored safety
- Made beds, swept floors and sanitized surfaces to support activities of daily living
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients
- Assisted patients with daily personal hygiene.
Education
Associate of Science - Surgical Technology
The College of Health Care Professions
Austin, TX05.2025
High School Diploma - undefined
C E Ellison High School
08.2014
Skills
- Customer Complaint Resolution
- Scheduling and Calendar Management
- Positive Attitude and Energetic
- Verbal and Written Communication
- Microsoft Office
- Customer Service
- Bilingual English-Spanish
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Warehouse Supervisor
Blackmon Mooring & BMS CAT
08.2022 - 08.2023
Medical Assistant
Integrated Pain Associates
01.2022 - 08.2022
FRONT DESK RECEPTIONIST
Texas Tan & Spa
08.2021 - 01.2022
FRONT DESK RECEPTIONIST
Skin Deep Spa
07.2020 - 01.2021
CORRECTIONAL OFFICER
TDCJ
09.2018 - 06.2020
CALL CENTER REPRESENTATIVE SPECIALIST
Teleperformance
05.2017 - 09.2018
CAREGIVER, Sedro Trail
01.2015 - 02.2016
Associate of Science - Surgical Technology
The College of Health Care Professions
High School Diploma - undefined
C E Ellison High School