Amanda Gonzalez
Fredericksburg,VA
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
10
10
years of professional experience
Work History
Corporate IT Project Manager
Acentra Health, LLC (formerly CNSI)
07.2022 - 06.2024
- Lead PM offboarding current Manage Services Provider (MSP) and onboarding the new MSP
- Lead PM for the re-brand tenant migration of legacy systems to Office 365, SharePoint Sites, Mobile devices evaluating collaboration and productivity for 2500+users in additional to assist with training materials for users
- Served as the escalation point for all level support issues resolving over 300 incidents and requests within stringent SLA timeframes
- Authored 30+ Knowledge Base SOP's detailing best practices and troubleshooting guides, improving resolution efficiency by 25%
- Lead PM for laptop refresh for 200 + employees; laptop order, prioritize groups, timeline
- IT Lead PM, Open and Close Offices in conjunction with Facilities; build out of new data room, server room, workstations
- IT PM for IT Town Halls company-wide; communications and presentations
- Assisted with company-wide IT communications such as outages, patches, new policies, processes, etc.
- Presenting project reports to leadership including recommending changes and ideas
- Procurement lead for indirect Corporate IT; review of all types of agreements, negotiations and onboarding vendors, submitting purchase requisitions, finalizing purchase orders and reporting
- Main POC to review all indirect IT invoices before submitted to the leadership for approval
- Monitored the Corporate IT shared mailbox
- Generally created or updated training materials to help the user experience
- Designed and managed the Corporate IT SharePoint
- Produce IT status reports
- Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members and senior stakeholders.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
- Negotiated contracts with vendors that led to cost savings while maintaining a high level of service quality.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.
- Mentored junior staff in best practices for IT project management, fostering a culture of continuous improvement within the team.
- Coordinated with stakeholders to gather requirements and provide updates on progress throughout projects'' lifecycles.
- Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results to include project status updates to stakeholders and executive management.
- Developed project plans identifying key issues, approaches and performance metrics.
- Collaborated with external partners for outsourcing tasks when necessary without compromising quality or timeliness.
- Monitored project performance to identify areas of improvement and make adjustments.
- Developed and introduced IT strategies to improve operational efficiency.
Executive Assistant to the Leadership Team
Client Network Services, LLC (CNSI)
12.2019 - 07.2022
- Provides administrative and business support to President, CFO, Chief People Officer, CTO, CISO and other members of the Executive Leadership Team in the C-Suite as administrative back-up for CEO
- Managed executive calendars, scheduling meetings and appointments
- Coordinates domestic and international travel arrangements including hotel, flights, and ground transportation
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Coordinated and assisted with agenda preparation, presentations and minute-taking and actions for Board of Directors, All Hands, Town Halls, Summits
- Assist in preparing, developing, editing, proof reading, and formatting of presentation materials
- Procurement lead for Corporate IT and Executive Leadership by developing purchase requisitions, reviewing SOW's, Proposals, finalizes Purchase Orders and reporting
- Produce IT Project status reports to the Executive Leadership
- Improved policies and procedures for Administrative, Corporate IT, Finance, Procurement, Facilities, etc.
- Liaison for Corporate Credit Card Reconciliation
- Participates in project planning meetings across the company
- Handled sensitive information in a confidential manner
- Trained new hire administrators and procurement staff
- Handled confidential and sensitive information with discretion and tact
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed
- Processed travel expenses and reimbursements for executive team and senior management group to include budget management by monitoring expenses and providing detailed expenditure reports regularly
- Streamlined executive communication by managing emails, screening phone calls, and scheduling appointments
- Served as a liaison between departments to facilitate effective communication throughout the company
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary
- Assisted in the process development of company policies and procedures, contributing to a more organized work environment
- Improved office efficiency by implementing new filing systems and document management processes tied into database management
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection
- Collaborated on special projects to improve overall business operations within the organization efficiently
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences
- Facilitated training and onboarding for incoming office staff
- Used advanced software to prepare documents, reports, and presentations
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company
- Updated spreadsheets and created presentations to support executives and boost team productivity
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes
- Worked with senior management to initiate new projects and assist in various processes
- Updated and maintained confidential databases and records
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate employees
- Volunteered to help with special projects of varying degrees of complexity
- Created and managed office systems to efficiently deal with documentation
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity
Administrative Assistant IV
Fannie Mae (Promoted)
08.2017 - 10.2019
- Provided administrative and business support to Senior Vice President (SVP), Chief of Staff, Vice President (VP) and other members of team
- Assisted in planning; scheduling; organizing; and execution of meetings such as group Town Halls, All Hands, Leadership Summits, and off-sites
- Optimized calendar management for senior management by scheduling appointments strategically while considering priorities and minimizing conflicts
- Managed domestic and international travel arrangements including hotel, flights, and ground transportation
- Managed expense reports for senior members, ensuring accurate documentation of spending for budgeting purposes
- Assist in the preparation, editing, proof reading, and formatting of presentation materials
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
- Handled sensitive information in a confidential manner
- Served as the main point of contact for clients
- Took the initiative to act as the liaison with various departments
- Performed administrative back up support for other officers and trained new hire administrators
- Managed multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success
- Provided process improvement and procedures to ensure timely payment of vendors while minimizing errors in financial records
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services inconjunction with ordering and maintaining inventory
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Continually sought methods for improving daily operations communications with clients, recordkeeping, and data entry for increased efficiency
- Volunteered to help with special projects of varying degrees of complexity
- Established administrative work procedures to track staff's daily tasks.
- Liaised between clients and vendors and maintained effective lines of communication
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates
- Transcribed and organized information to assist in preparing speeches and presentations
- Surpassed team goals by partnering with colleagues to implement best practices and protocols
Administrative Assistant III
Fannie Mae
09.2015 - 08.2017
- Provided administrative and business support to thee Vice President’s (VP's) and other members of team
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts
- Supported senior staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale such as Administrative Professional conferences, Management Committee, All Hands, etc.
- Transcribed and organized information to assist in preparing speeches and presentations
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
- Composed senior level correspondence, emails, presentations and phone screening
- Coordinated project deliverables and submitted purchase orders for trainings
- Coordinated onsite training, visitors, and interviews
- Prepared documents and presentations to include preparing analysis reports
- Manage Consultant Statement of Works, managed their badges as well as coordinated trainings amongst team
- Manage team SharePoint Site
- Posted job requisitions
- Greet and escort visitors
- Trained new hire administrators
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success
- Developed strategies to streamline and improve office procedures
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes
- Assisted coworkers and staff members with special tasks on daily basis
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Volunteered to help with special projects of varying degrees of complexity
- Liaised between clients and vendors and maintained effective lines of communication
- Surpassed team goals by partnering with colleagues to implement best practices and protocols
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
Executive Administrative Assistant
Performance Value Management, LLC.
07.2014 - 03.2015
- Provided administrative support to th CEO and President of start-up business dedicated to project management and technology with demonstrated ability to improvise and improve procedures; contracting company to DOD.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Coordinated and booked airfare, hotel, ground transportation and prepared itinerary to facilitate successful trips.
- Processed travel expenses and reimbursements for CEO
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing CEO to focus on high-priority responsibilities without distraction.
- Tracked and maintained monthly timesheets; filed and retrieved corporate documents, records, and reports.
- Screened personal and business calls and directed to appropriate party.
- Conducted internet research on competitors, potential acquisitions and reported findings
- Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
- Managed capitol purchases, directed vendor relations, generated, and maintained equipment tracking records
- Coordinated interviews, of candidates for employment; analyzed qualifications, checked references, and made recommendations for employment; provided new hires with employment information and office procedures
- Improved quality results by studying, evaluating, and re-designing processes; implementing changes such as: marketing data sheets and invoice forms, timesheet forms, direct deposit forms, etc.
- Monitored and maintained company shared mailbox
- Created e-mail addresses for new hires, Employee New Hire Packet, Consultant Hire packet, Employee Handbook, IT Set-up training guide
- Conducted cost analyses to estimated future expenditure
- Assisted in designing and creating company website and created basic SharePoint Sites for organizations
- Handled confidential and sensitive information with discretion and tact.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Drafted professional correspondence on behalf of CEO, fostering strong relationships with clients and partners alike.
- Implemented updated policies and practices for organization and monitored effect.
- Coordinated staff training programs, improving overall efficiency within company through skill development.
- Increased productivity with implementation of digital tools for document management and collaboration.
- Volunteered to help with special projects of varying degrees of complexity.
- Created and managed office systems to efficiently deal with documentation.
- Led staff and vendors in providing high level of service for owner and guests.
Education
High School Diploma -
Chancellor High School
Fredericksburg, VA06.1998
Skills
- Extensive knowledge in Microsoft Outlook, Microsoft Word, Microsoft Power Point, Microsoft Excel, Microsoft Project, Office 365, Full Adobe, Deltek/Costpoint
- Expense Reporting, Customer Service, Office Management, Calendar Management, Travel Coordination, Process Improvement
- Proficient in ServiceNow, Smartsheet, Sensei, SharePoint, Salesforce, Confluence, ProcureOne, Concur, and SAI
- Self-starter, independent and results driven
- Strong problem solver and analytical thinker
- Excellent in oral and written communication
- Professional demeanor in interacting with C Suite, senior leadership, Government officials, colleagues and vendors
Clearance
TS Clearance (Inactive)
Timeline
Corporate IT Project Manager
Acentra Health, LLC (formerly CNSI)
07.2022 - 06.2024
Executive Assistant to the Leadership Team
Client Network Services, LLC (CNSI)
12.2019 - 07.2022
Administrative Assistant IV
Fannie Mae (Promoted)
08.2017 - 10.2019
Administrative Assistant III
Fannie Mae
09.2015 - 08.2017
Executive Administrative Assistant
Performance Value Management, LLC.
07.2014 - 03.2015
High School Diploma -
Chancellor High School
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