Amanda Gonzalez
Loveland,CO
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Beauty Advisor/Merchandise Manager/Task Associate
Ulta Salon and Cosmetics
01.2017 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Promote a culture of accountability to meet or exceed the store's goals related to retail and service sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
- Drive company profitability through operational excellence, top-line sales growth, and expense control.
- Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload (e.g., omni-channel, shipment, replenishment, markdowns, and price changes) on time, and within the payroll budget.
- Review, analyze, and react to Ulta Beauty's financial and operational reporting, including store visit and audit results, regularly and in a timely manner.
- Leverage company programs, tools, and resources to drive improvements to meet Ulta Beauty's goals for the store.
Stockroom Operations Manager
Kohls Department Store
08.2022 - 07.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Modeling, guiding and providing direction to associates
- Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues
- Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
- Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention
- Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty
- Use key performance indicators (KPIs) to make informed business decisions that drive overall store results
- Accomplishing multiple tasks within established timeframes
- Training, monitoring and reinforcing company policies, procedures, standards and guidelines
- Maintaining adherence to company safety policies for the safety of all associates and customers
- Key holder responsibilities include opening and closing store processes, and providing direction to associates
Receiving Unloader
Walmart Distribution Center
03.2022 - 08.2022
- Maintained a safe working environment by adhering to company safety guidelines during unloading tasks.
- Showcased problem-solving skills when addressing discrepancies in shipping documents or damaged goods upon arrival.
- Provided excellent customer service for carriers, ensuring timely and accurate receipt of shipments.
- Supported smooth warehouse operations, communicating effectively with team members and other departments regarding shipment arrivals and contents.
- Aided in efficient order fulfillment, promptly staging products for delivery or pick-up after unloading and verification processes were complete.
- Reduced product damage by carefully handling delicate items during the unloading process.
Operations Associate
Bath & Body Works
12.2016 - 12.2021
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Followed shipping and receiving procedures for goods and materials.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
Truck Unloaded-Replenishment
Kohls Department Store
01.2012 - 08.2014
- Receive and process product, including unloading truck shipments and execute stockroom operations and omni channel fulfillment
- Replenish the sales floor as necessary based on sell through and seasonal changes
- Engage customers by greeting them and offering assistance with products and services
- Execute all product protection standards
- Participate in the training process for new hires on Kohl’s brand standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadership
Order Filler
Walmart Distribution Center
01.2009 - 04.2010
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
- Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
- Balanced competing priorities effectively within a high-pressure environment, consistently delivering results that met or exceeded expectations.
Senior Account Supervisor
Center Partners
10.2008 - 01.2009
- Engage with customers intending to cancel their services, using persuasive communication skills to understand their concerns and offer solutions to retain their business.
- Analyze customer usage patterns and account history to identify and address potential dissatisfaction triggers before they lead to cancellation requests.
- Implement targeted retention strategies and personalized offers based on customer value and risk of churn.
Head Photo Technician
Walgreens
01.2006 - 10.2008
Education
No Degree - Microsoft Office Certifications
Penn Foster College
Scottsdale, AZ04.2024
Associate of Arts - Criminal Justice
Front Range / Aims Community College
Loveland, CO05.2013
High School Diploma -
Mountain View High School
Loveland, CO05.2008
Skills
- Customer Service
- Organization and Multitasking
- Team Collaboration
- Customer Engagement
- Sales expertise
- Retail experience
- Upselling strategies
- Flexibility and Adaptability
- Client Relationship Building
- Beauty Trends
- Personalized recommendations
- Brand Awareness
- Products knowledge
Timeline
Stockroom Operations Manager
Kohls Department Store
08.2022 - 07.2024
Receiving Unloader
Walmart Distribution Center
03.2022 - 08.2022
Beauty Advisor/Merchandise Manager/Task Associate
Ulta Salon and Cosmetics
01.2017 - Current
Operations Associate
Bath & Body Works
12.2016 - 12.2021
Truck Unloaded-Replenishment
Kohls Department Store
01.2012 - 08.2014
Order Filler
Walmart Distribution Center
01.2009 - 04.2010
Senior Account Supervisor
Center Partners
10.2008 - 01.2009
Head Photo Technician
Walgreens
01.2006 - 10.2008
No Degree - Microsoft Office Certifications
Penn Foster College
Associate of Arts - Criminal Justice
Front Range / Aims Community College
High School Diploma -
Mountain View High School
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