Amanda Gonzalez
Ocean Freight Coordinator
Miami,Florida
Summary
Efficient Import and Export Coordinator with extensive experience in logistics and international trade. Skilled in coordinating import and export activities, customs clearance and freight forwarding. Demonstrated success in managing multiple projects and nurturing solid relationships with stakeholders.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Ocean Freight Coordinator
Modani Furniture
06.2023 - Current
- Generated detailed reports on key performance indicators to support continuous improvement initiatives within the department.
- Promoted a safety-conscious work environment by adhering to strict guidelines for handling hazardous materials and maintaining up-to-date knowledge on regulations.
- Maximized warehouse space utilization by overseeing proper cargo storage and organization strategies.
- Maintained strong relationships with carriers, fostering trust and reliability in transportation partnerships.
- Expedited critical shipments by coordinating time-sensitive solutions with carriers and internal stakeholders.
Senior Dispatcher
Modani Furniture
09.2019 - Current
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards
- Closely monitored dispatch board to triage and prioritize over 50 daily calls
- Directed dispatching, routing, and tracking of 14 fleet vehicles daily
- Provided updated and detailed records of calls in physical and electronic database
- Minimized cost of operations by optimizing routes for drivers to align with budget
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations
- Analyzed customer feedback and provided solutions to improve customer service
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport
- Monitored, tracked and mastered dispatch communication systems
Hotel Front Desk Supervisor
Best Western Plus Windsor Inn
09.2017 - 08.2019
- Issued room keys to guests upon check-in and answered questions regarding proper use
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone
- Collected room deposits, fees, and payments
- Coordinated between all hotel departments to ensure guest satisfaction
- Used internal software to process reservations, check-ins and check-outs
- Maintained clean and organized front desk areas to uphold polished company image
- Oversaw day-to-day operations of +200-room hotel with staff of +50 employees
Server Shift Leader/Senior Bartender
Porto Vita Villa Grande Country Club
04.2016 - 09.2017
- Cultivated warm relationships with regular customers and residents
- Oversaw daily operations of service team, delegated tasks, and trained new staff
- Bussed and reset tables to keep dining room and work areas clean
- Explained menu items and suggested appropriate options for food allergy concerns
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
- Kept register accurate through correct billing, payment processing, and cash management practices
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties
- Monitored residents preferences to ensure customer satisfaction
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory
Cashier/Store Supervisor
Mare Verde, LLC
08.2015 - 06.2016
- Store administration, database entry, daily reports, invoices, faxes, mailing
- Monitored customer preferences to determine focus of sales efforts
- Supervised product receipts to ensure that products are received in the requested quantity
- Calculated total payments received during shift/s, therefore, reconcile this amount with total sales, receipts, refunds, credit card, store expenses, gas expenses with a total revenue
Server/Assistant Manager
Restaurant "La Frontera"
06.2014 - 05.2015
- Produced monthly reports detailing sales trends and forecasts
- Negotiated vendor contracts and controlled inventory costs
- Administered payroll, completed all paperwork, and wrote schedules
- Trained new employees and led team of servers to consistently meet customer service and sales targets
- Handled total payments received during each shift, either cash and credit cards
Education
High School Diploma -
I.E.S Lazaro Cardenas
Skills
Outstanding communication skills
Attention to Detail
Multitasking Abilities
Critical Thinking
Bilingual
Ability to learn any task in shorts period of time
Dispatch Software Proficiency
Personal Information
Typing Speed: 75+ words/min with more than 98% accuracy
Timeline
Ocean Freight Coordinator
Modani Furniture
06.2023 - Current
Senior Dispatcher
Modani Furniture
09.2019 - Current
Hotel Front Desk Supervisor
Best Western Plus Windsor Inn
09.2017 - 08.2019
Server Shift Leader/Senior Bartender
Porto Vita Villa Grande Country Club
04.2016 - 09.2017
Cashier/Store Supervisor
Mare Verde, LLC
08.2015 - 06.2016
Server/Assistant Manager
Restaurant "La Frontera"
06.2014 - 05.2015
High School Diploma -
I.E.S Lazaro Cardenas
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