Amanda Gonzalez
Victoria,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Parent Educator
Victoria Public Health Department
08.2024 - Current
- Strengthened families by conducting home visits, addressing concerns, and connecting them with appropriate community resources.
- Maintained accurate documentation of client interactions, assessment results, and service referrals to ensure continuity of care across providers.
- Participated in ongoing professional development opportunities to stay current on best practices, research findings, and emerging trends in the field of parent education.
- Conducted informative workshops on topics such as nutrition, child development milestones, stress management techniques for parents seeking additional support or knowledge in specific areas.
- Educated clients on parents roles with focus on skill development and guiding children through nurturing parenting.
- Utilized knowledge of evidence-based programs to inform parents and assist in goal-setting.
- Enhanced parent-child relationships by providing individualized support and resources tailored to each family''s needs.
- Facilitated social connections among participants by organizing events and opportunities for peer-to-peer learning and networking within the parent educator community.
- Assisted families in navigating complex systems related to healthcare access, special education services, financial assistance, and other supports to improve overall wellbeing.
- Engaged families in beneficial activities targeted at improving bonds and interactions.
- Developed culturally sensitive outreach strategies to engage diverse populations within the community, fostering inclusivity in program participation.
- Promoted early literacy development by implementing engaging reading activities and providing educational materials for families to use at home.
Health Navigator
Mainstreet health
12.2022 - 08.2024
- Provided patient education and counseling services to individuals in need of health navigation assistance.
- Conducted thorough assessments to determine the best course of action for each patient's individual needs.
- Coordinated referrals to appropriate specialists or community programs as needed.
- Maintained accurate records of patient interactions and progress towards goals.
- Assessed patient eligibility for various insurance programs and helped them apply when necessary.
- Provided emotional support to help patients cope with illness or difficult life situations.
- Connected patients with additional support systems such as social workers or mental health professionals.
- Served as an advocate for patients' rights within the healthcare system.
- Identified gaps in existing services or resources for navigating healthcare issues.
- Documented patient information in appropriate systems to guarantee care coordination throughout patient care continuum.
- Confirmed patients received necessary support services such as medical care, housing and public benefits.
- Enhanced patient quality of life, sense of autonomy and self-determination for health care management by delivering educational resources and explaining outreach programs.
- Documented services and collected required data for evaluation.
- Referred client or family to appropriate community resources to obtain support for mental or physical illness.
- Provided information to access financial assistance, legal aid or housing.
- Facilitated communication between patients and healthcare providers regarding treatment decisions.
JEWELRY CONSULTANT
Zales
08.2021 - 10.2022
- Process multiple high dollar transactions for a multi million dollar company
- Conduct a thorough inventory of all assets within the establishment 2 days a week
- Prepare sketches of ideas, detailed drawings, illustrations, or artwork for custom pieces
- Help guests find the ideal pieces that meet their needs and wants and decide on what routes are the best fit for them
- Help resolve issues guests might have with their purchases, repairs, and service
- Come up with a game plan to resolve any internal issues we might face in the store like repairs not being up to standards, software's or tools going down, and meeting deadlines
- Check inventory and make sure all receiving pieces are accounted for and report any inconsistencies and distribute inventory to their individual cases
- Handle back office duties including logging pieces coming in and out of the store, making sure updated signage is up, make sure floor is stocked for every day, and daily tasks are filled accordingly
- Keep open communication with not only our vendors and service centers but also our guests regarding repairs, Wishlist's, and upcoming sales that might fit their financial needs
- Make sure drawers are balanced out and nightly routine is completed with no issues
- Keep up with changing policies and brands
TELLER
Prosperity Bank
01.2022 - 03.2022
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have enough funds
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines
- Assist customers with questions they might have regarding their accounts, or opening a new account
- Report financial records when needed
- Assure that closing team's transaction record is turned in at the end of the night
- Assure that closing tasks are completed accurately and logs for safes are signed and secured
- Balance vault at assigned time every day
- Keep up with current law and regulations
GUEST ADVOCATE
Target
10.2016 - 08.2021
- Assist customers by providing information on online orders/ curb-side orders and items
- Resolving customer complaints regarding deals, prices, and service
- Issue receipts, refunds, credits, or change due to customers and close registers
- Answer customers' questions and provide information on procedures or policies
- Determine work assignments that need to be completed and areas that need to be stocked, updated, or changed according to seasons
- Supervise front end team to make sure that team members are placed in their strongest areas, assign breaks according to traffic, assist with schedule editing, and make sure tasks are completed at a timely manner
- Train new members on policies and procedures, how to use daily equipment, and the most effective way to get tasks done
- Make sure new weekly sales are being honored and team is educated on qualifying items
Education
BBA - Management
University of Houston - Victoria
Victoria, TX12-2028
ASSOCIATE IN ARTS -
Victoria College
Victoria, TX05.2022
Skills
- Bilingual (Spanish)
- Leadership
- Problem Solving
- Resource Navigation
- Care Coordination
- Resource Identification
- Community Health Services
- Problem-Solving
- Adaptability and Flexibility
- Work Planning and Prioritization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Extracurricular Activities
Key Club
Timeline
Parent Educator
Victoria Public Health Department
08.2024 - Current
Health Navigator
Mainstreet health
12.2022 - 08.2024
TELLER
Prosperity Bank
01.2022 - 03.2022
JEWELRY CONSULTANT
Zales
08.2021 - 10.2022
GUEST ADVOCATE
Target
10.2016 - 08.2021
BBA - Management
University of Houston - Victoria
ASSOCIATE IN ARTS -
Victoria College
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