Amanda Gonzalez
Victoria
Summary
Motivated professional skilled in delivering personalized support and facilitating effective interventions in healthcare and education. Known for building strong relationships with families, advocating for their needs, and navigating complex resources to enhance client well-being.
Overview
10
10
years of professional experience
Work History
Parent Educator
Parents As Teachers
Victoria
08.2024 - Current
- Coordinated home visits to assess family needs and provide support.
- Facilitated parent-child interaction activities that promote positive relationships between parents and children.
- Educated parents on child development and provided varied parenting methods to encourage growth.
- Delivered personalized support to families to tackle issues directly and develop proactive solutions.
- Conducted assessments to identify developmental milestones for children.
- Provided education and support to new parents on proper infant care techniques, including bathing, diapering, feeding and burping.
- Informed families about early intervention programs for infants at risk of developmental delays or disabilities.
- Provided guidance on accessing early childhood education resources.
- Established a safe environment for parents to discuss sensitive issues without fear of judgment.
- Identified signs of abuse or neglect among clients to provide appropriate referrals or interventions.
- Developed educational materials for parent-child interaction activities.
Health Navigator
Mainstreet health
Nashville
12.2022 - 07.2024
- Conducted thorough assessments to determine the best course of action for each patient's individual needs.
- Evaluated patient eligibility for insurance programs and guided application processes.
- Facilitated referrals to specialists and community programs.
- Served as an advocate for patients' rights within the healthcare system.
- Confirmed patients received necessary support services such as medical care, housing and public benefits.
- Coordinated communication between patients and healthcare providers to ensure informed treatment decisions.
- Connected patients with additional support systems such as social workers or mental health professionals.
- Provided patient education and counseling services to individuals in need of health navigation assistance.
- Delivered educational resources and outlined outreach programs to enhance patient quality of life and promote self-determination in healthcare management.
- Referred client or family to appropriate community resources to obtain support for mental or physical illness.
- Provided emotional support to help patients cope with illness or difficult life situations.
- Provided information to access financial assistance, legal aid or housing.
- Assessed and identified gaps in existing services to improve navigation of healthcare resources for patients.
JEWELRY CONSULTANT
Zales
Victoria
08.2021 - 10.2022
- Guided guests through product options to enhance their shopping experience. find the ideal pieces that meet their needs and wants and decide on what routes are the best fit for them
- Resolved guest issues related to purchases, repairs, and service to enhance customer satisfaction
- Process multiple high dollar transactions for a multi million dollar company
- Maintained open communication with vendors, service centers, and guests about repairs, wishlists, and relevant sales opportunities
- Prepare sketches of ideas, detailed drawings, illustrations, or artwork for custom pieces
- Conduct a thorough inventory of all assets within the establishment 2 days a week
- Verified inventory to identify discrepancies and maintain stock accuracy. and make sure all receiving pieces are accounted for and report any inconsistencies and distribute inventory to their individual cases
- Developed strategies to address internal challenges, including repair standards, software malfunctions, and deadline management
- Stayed informed about evolving policies and new brand offerings. with changing policies and brands
TELLER
Prosperity Bank
Victoria
01.2022 - 03.2022
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have enough funds
- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines
- Assisted customers with account inquiries and facilitated new account openings
- Conducted daily vault balancing, maintaining financial security and accuracy
- Assure that closing tasks are completed accurately and logs for safes are signed and secured
- Assure that closing team's transaction record is turned in at the end of the night
- Reported on financial records, ensuring accuracy and compliance with regulations
- Keep up with current law and regulations
GUEST ADVOCATE
Target
Victoria
10.2016 - 08.2021
- Resolved customer complaints related to deals, prices, and service to enhance customer satisfaction
- Assist customers by providing information on online orders/ curb-side orders and items
- Answer customers' questions and provide information on procedures or policies
- Issue receipts, refunds, credits, or change due to customers and close registers
- Trained new members on policies, procedures, and equipment use to facilitate effective task execution
- Supervised front end team, optimizing member placements based on strengths, managing break assignments according to traffic, and ensuring timely task completion
- Delegated work tasks to ensure efficient workflow and productivity and identified areas for stocking and updating based on seasonal changes
- Make sure new weekly sales are being honored and team is educated on qualifying items
Education
ASSOCIATE IN ARTS (A.A.) IN ACCOUNTING -
Victoria College
Victoria, TX05-2022
Skills
- Child development education
- Child development assessment
- Care coordination
- Resource navigation
- Community engagement
- Work planning and prioritization
- Leadership and adaptability
- Bilingual (Spanish) communication
Timeline
Parent Educator
Parents As Teachers
08.2024 - Current
Health Navigator
Mainstreet health
12.2022 - 07.2024
TELLER
Prosperity Bank
01.2022 - 03.2022
JEWELRY CONSULTANT
Zales
08.2021 - 10.2022
GUEST ADVOCATE
Target
10.2016 - 08.2021
ASSOCIATE IN ARTS (A.A.) IN ACCOUNTING -
Victoria College