AMANDA GOODE
7548 Manlius Center Road Apt 3 ,NY
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bartender
Turning Stone Enterprises
01.2025 - Current
- Working as a team
- Making guest connections and providing great customer service
- Time and money management
Server/Bartender
CopperTop Tavern
01.2024 - 06.2025
- Provided great customer service
- Money management
- Multitasking
Bartender/server
THE CHEESECAKE FACTORY
10.2016 - 09.2023
- Manage money
- Guest satisfaction
- Time management and multitasking
- Uphold company standard for procedures and protocol with prep and clean up behind the bar
- Step up to opportunities to pick up shifts and cover for other employees when necessary
CNA
JAMESQUARE REHABILITATION AND NURSING/PRIVATE HOME CARE
01.2014 - 12.2016
- Responsible for the residents
- Assist residents with daily living
- Fill out and filing medical paperwork
Server
OLIVE GARDEN
01.2009 - 12.2015
- Overall guest satisfaction
- Proper money management
- Proper time management and multitasking
Education
LEADERSHIP - undefined
WITHLACOOCHEE TECHNICAL INSTITUTE, HIGH SCHOOL
Inverness, FLSkills
- Achieved high patient satisfaction ratings through dedicated care and support Improved patient outcomes by implementing best practices in nursing procedures Enhanced team efficiency by streamlining communication and collaboration among staff
- Delivered engaging presentations on Cheesecake Factory's mission and service standards to ensure alignment among new team members
- Advanced from server to bartender, showcasing proficiency in mixology and customer engagement
- Developed comprehensive customer service protocols, addressing client inquiries and resolving issues efficiently
- Achieved timely project delivery through effective management of team dynamics Enhanced project outcomes by implementing streamlined processes Drove successful collaboration across departments to meet project goals
- Reviewed daily financial activities during night shifts to identify discrepancies and enhance accuracy in reporting
- Achieved high guest satisfaction ratings through effective management of service teams Enhanced operational workflows, resulting in improved service delivery Fostered a collaborative environment that encouraged team engagement and productivity
- Managed staff performance and provided guidance to foster a productive work environment
- Monitored and adjusted daily activities to ensure efficient use of time and resources
- Achieved timely project completions by optimizing team workflows Drove successful collaboration across departments to enhance project delivery Fostered a culture of accountability that led to improved team performance
- Executed service tasks to maintain high standards of quality and efficiency
- Achieved high customer satisfaction ratings through exceptional bartending skills and attentive service Increased repeat customer visits by creating a welcoming atmosphere and personalized drink recommendations Streamlined bar processes to enhance service speed and efficiency
- Oversaw cash handling processes, including receipt, storage, and disbursement of funds
- Directed team efforts in a bustling restaurant setting, focusing on quality service and operational excellence
Certification
- CNA
- Driver's License
Timeline
Bartender
Turning Stone Enterprises
01.2025 - Current
Server/Bartender
CopperTop Tavern
01.2024 - 06.2025
Bartender/server
THE CHEESECAKE FACTORY
10.2016 - 09.2023
CNA
JAMESQUARE REHABILITATION AND NURSING/PRIVATE HOME CARE
01.2014 - 12.2016
Server
OLIVE GARDEN
01.2009 - 12.2015
LEADERSHIP - undefined
WITHLACOOCHEE TECHNICAL INSTITUTE, HIGH SCHOOL