Amanda Goodwin
Suffolk,Virginia
Summary
AMANDA GOODWIN PROFESSIONAL SUMMARY I am a navy spouse and mother of three beautiful children with disabilities. Due to the nature of my husband's career, as well as my children's needs when they were younger, I have significant gaps in my employment. I know this can be discouraging, but I am hard- working, organized, and well-versed in a plethora of areas that are imperative when serving others. I work well with adults and children with disabilities. I am very passionate about helping others, and I am looking for a career that will fulfill that passion. I want to succeed by helping others succeed in living happy, healthy, and fulfilling lives, and doing so by having the resources they need.
Overview
5
5
years of professional experience
Work History
Community Outreach & Client Engagement Rep
Moms In Motion
, VA
03.2022 - Current
- Responsible for researching and analyzing and
developing plans around indicators including populations and potential markets in the assigned territory. - Makes sales calls to potential referral sources to create lasting business partnerships with organizations that can benefit The Company's growth goals.
- Participates in marketing activities, including events, resource fairs, and presentations to community groups.
- Promotes The Company to families and potential clients, referral sources, and like-minded organizations in order to motivate people to share the Company as a resource and to generate leads.
- Monitors existing market trends for the assigned territory and works closely with the Division Manager(s) in assigned territory to understand the market and to develop a smooth hand-off from lead to client conversion.
- Answers questions from health care professionals, potential clients, and referral sources and builds trust and rapport.
- Maintains accurate and up to date records of customer acquisition activities.
FAMILY RESOURCE SPECIALIST
Moms In Motion
, VA
07.2021 - Current
- Supports families we serve by answering questions via phone and e-mail, providing resources and information
- Entering referrals into WISE
- Mentoring new families through the application or appeal process
SUBSTITUTE TEACHER
Chesapeake Public Schools
Chesapeake, VA
12.2017 - 06.2018
- Taught multiple subjects to students with intellectual or emotional disabilities
- Taught students across multiple classifications and degrees of disabilities
- Communicated nonverbally with children to provide comfort, encouragement and positive reinforcement
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes
- Took notes and prepared reports on school day activities to provide to primary teacher
- Redirected students using Positive Behavior Support (PBS).
CUSTOMER SERVICE ASSOCIATE
Bath & Body Works
Chesapeake, VA
10.2014 - 11.2015
OFFICE ASSISTANT
Hampton Roads Moving & Storage
, Suffolk, VA
05.2015 - 08.2015
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
- Delivered clerical support by handling range of routine and special requirements
- Interacted with customers by phone, email or in-person to provide information
- Completed clerical tasks such as filing, copying and distributing mail
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities
- Supported staff on special assignments and ad hoc projects
- Managed multiple projects simultaneously using organizational and analytical skills
- Maintained payroll information by calculating, collecting and entering data
- Prepared payrolls for processing on regular basis.
MILITARY MOVE COORDINATOR
Hampton Roads Moving and Storage
Chesapeake, VA
04.2011 - 01.2012
- Liaison for military families & government agencies
- Set up appointments
- Prepared invoices for billing
- Ensured drivers/movers had proper paperwork
- Data Entry
- Entered numerical data into databases with speed and accuracy using 10-key pad
- Scanned documents and saved in database to keep records of essential organizational information
- Organized, sorted and checked input data against original documents
- Gathered data from multiple sources and programs
- Assisted payroll clerk
- Prepare, tracked and maintained records for client files
- Sorted documents and maintained organized filing process
- Received incoming calls and handled data requests from internal stakeholders
- Supported multiple departments with special projects.
Sales Lead
TELLER, Wachovia Bank
Chesapeake, VA
07.2010 - 04.2011
- For Holiday Season (Management position)
- Developed and actualized customer service initiatives to decrease wait times
- Shipment & backroom management
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Cashier
- Provided primary customer support to internal and external customers
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Key holder, Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Identified sales opportunities and referred customers to branch partners in financial services
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service
- Processed customer transactions promptly, minimizing wait times
- Handled various accounting transactions
- Executed wire transfers, stop payments and account transfers
- Completed highly accurate, high-volume money counts via both manual and machine- driven approaches
- Maintained friendly and professional customer interactions
- Counted, verified and handled bank deposits and armored car transactions.
Education
Diploma -
Tidewater Community College
12.2017
Bachelor of Arts - English Language and Literature, Linguistics
Old Dominion University
05.2012
High School Diploma - undefined
Great Bridge High School
06.2007
Skills
- MS Office
- Good Telephone Etiquette
- Brand Representation
- Interpersonal Communication
- Collaboration
- Customer Service
- Organization and Time Management
- Client needs assessment
Timeline
Community Outreach & Client Engagement Rep
Moms In Motion
03.2022 - Current
FAMILY RESOURCE SPECIALIST
Moms In Motion
07.2021 - Current
SUBSTITUTE TEACHER
Chesapeake Public Schools
12.2017 - 06.2018
OFFICE ASSISTANT
Hampton Roads Moving & Storage
05.2015 - 08.2015
CUSTOMER SERVICE ASSOCIATE
Bath & Body Works
10.2014 - 11.2015
MILITARY MOVE COORDINATOR
Hampton Roads Moving and Storage
04.2011 - 01.2012
Sales Lead
TELLER, Wachovia Bank
07.2010 - 04.2011
Diploma -
Tidewater Community College
Bachelor of Arts - English Language and Literature, Linguistics
Old Dominion University
High School Diploma - undefined
Great Bridge High School
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