AMANDA GORDON
West Palm Beach,FL
Summary
Customer-oriented Reservation Agent with over 10 years of experience in the Front Desk Service Industry. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
RESERVATION SALES ASSOCIATE
The Breakers Resort & Spa
01.2022 - Current
- Assist with guest satisfaction and service recovery
- Assist in managing reservations amongst restaurants, amenities, and hotel rooms.
- Increased customer satisfaction by efficiently managing reservations and providing accurate information.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
GUEST EXPERIENCE SPECIALIST
Fairfield by Marriott Hotel
06.2021 - Current
- Designed and implemented guest room accommodations according to their interests
- Assisted in check-in/ check-out process and ensured guest needs
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services
- Assisted with breakfast operations such as food prep, food service, take down and maintain a clean and safe food area.
FRONT DESK RECEPTIONIST
Aubin Wade Robinson Law Firm
01.2021 - 08.2023
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Transcribed phone messages and relayed to appropriate personnel
- Prepared weekly employee work schedules for Attorney - Used internal software to process client check-ins
- Confirmed relevant guest information and payment methods to prevent fraud.
FRONT DESK ASSOCIATE
MASSAGE ENVY
01.2016 - 06.2021
- Assisted the receptionist team in performing clerical duties, such as filing and data entry to improve office efficiency and organization
- Answered phone calls and interacted positively with clients
- Entered client information into the database daily, striving for correct input- Created pamphlets for marketing use
- Handled business transactions and billing and updated the database to show remaining balances.
ASST DIRECTOR OF AFTER-SCHOOL
EVERGLADES ELEMENTARY SCHOOL
05.2015 - 10.2020
- Trained and mentored new employees on industry practices and business operations
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Worked with team leaders to arrange schedules based on production requirements and available resources
- Parent/ student coordinator and directed financial operations and administered budgets.
FIELD INVESTIGATOR - INTERN
OFFICE of THE PUBLIC DEFENDER
06.2018 - 08.2018
- Obtained evidence through direct records reviews and conducted interviews with complainants, suspects, and policyholders
- Worked with law enforcement, prosecutors, and company representatives to handle caseload
- Acquired background information from authorities and prepared subpoenas in conjunction with legal division
- Produced comprehensive investigative reports and official correspondence for criminal defense.
Education
Bachelor's Degree - General Studies
FLORIDA ATLANTIC UNIVERSITY
Boca Raton, FL12.2020
Associate of Arts - Criminal Justice
PALM BEACH STATE COLLEGE
Lake Worth, FL05.2017
Skills
- Scheduling and Calendar Management
- Data Entry and Database Software
- Computer Proficiency
- Customer Service-Oriented
- Administrative Support
- Prioritization and Time Management
- Research and Data Analysis
- Conflict Resolution
- Reservation software expertise
- Task prioritization
- Problem-solving abilities
- Goal-oriented mindset
Certification
Certified Notary Public, SignedbyManda, LLC, 05/2020 - Current
Timeline
RESERVATION SALES ASSOCIATE
The Breakers Resort & Spa
01.2022 - Current
GUEST EXPERIENCE SPECIALIST
Fairfield by Marriott Hotel
06.2021 - Current
FRONT DESK RECEPTIONIST
Aubin Wade Robinson Law Firm
01.2021 - 08.2023
FIELD INVESTIGATOR - INTERN
OFFICE of THE PUBLIC DEFENDER
06.2018 - 08.2018
FRONT DESK ASSOCIATE
MASSAGE ENVY
01.2016 - 06.2021
ASST DIRECTOR OF AFTER-SCHOOL
EVERGLADES ELEMENTARY SCHOOL
05.2015 - 10.2020
Bachelor's Degree - General Studies
FLORIDA ATLANTIC UNIVERSITY
Associate of Arts - Criminal Justice
PALM BEACH STATE COLLEGE
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