Amanda Goss
Lawrenceville,GA
Summary
Administrative leader offering experience prioritizing and delegating tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
6
6
years of professional experience
Work History
Operations Manager
CVS Pharmacy
12.2023 - Current
- Supervised approximately 10-15 staff members and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Associate Manager
Newk's Eatery
09.2019 - 10.2023
- Evaluated approximately 10-15 employees' strengths and assigned tasks based upon experience and training.
- Maximized productivity by keeping detailed records of daily progress by identifying and rectifying areas for improvement.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Customer Service Cashier
Bath & Body Works
10.2018 - 04.2021
- Worked flexible schedule and extra shifts to meet business needs
- Worked closely with shift manager to solve problems and handle customer concerns
- Mentored about 10 new team members on POS system operation, customer service strategies and sales goals.
- Built relationships with customers to encourage repeat business.
Cashier
Planet Smoothie
02.2019 - 09.2019
- Maintained customer satisfaction with forward-thinking strategies focused on identifying customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Communicated special requests and coordinated daily tasks working with teammates.
Skills
- Managing Operations
- Scheduling and Coordinating
- Business Planning
- Conflict Resolution
- Sales Strategies
- Recruitment
- Strategic Planning
- Performance Review
- Health and Safety Regulations
Languages
Spanish
Limited Working
Timeline
Operations Manager
CVS Pharmacy
12.2023 - Current
Associate Manager
Newk's Eatery
09.2019 - 10.2023
Cashier
Planet Smoothie
02.2019 - 09.2019
Customer Service Cashier
Bath & Body Works
10.2018 - 04.2021
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