Amanda Goulds
Conover,NC
Overview
15
15
years of professional experience
1
1
Certification
Work History
Associate Agent
North Carolina Farm Bureau Insurance
11.2015 - Current
- Coordinated closely with mortgage lenders, attorneys, and other professionals involved in the transaction process for seamless communication among all parties involved.
- Met with customers to discuss options, provide information, and answer concerns.
- Acted as a trusted advisor to clients by offering expert guidance and recommendations based on their unique needs and preferences.
- Strengthened client relationships by providing exceptional customer service and addressing concerns promptly.
- Finalized and submitted paperwork to complete sales.
- Prioritized time management effectively while juggling multiple tasks simultaneously, ensuring all deadlines were met without compromising quality.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Kindergarten Teacher
Viewmont Elementary School
08.2009 - 05.2014
- Built positive relationships with students and families for safe, trusted learning support.
- Enhanced classroom management by establishing clear expectations, rules, and routines.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Collaborated with colleagues to share resources, brainstorm ideas, and problem-solve challenges faced in the classroom environment.
- Implemented differentiated instruction strategies to meet the diverse learning needs of all students.
- Promoted learning through play with engaging activities, games and lessons.
- Promoted a positive learning environment with the use of collaborative group work and hands-on activities.
- Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student.
- Improved student reading skills by implementing phonics-based instruction and guided reading activities.
- Developed strong relationships with families to address any concerns or issues impacting student success.
- Utilized assessment data to modify instruction and target areas of weakness for individual students.
- Monitored and evaluated student progress through regular assessments and observations.
- Played games with students to increase understanding of subjects.
- Assisted in curriculum development to align lessons with state standards and improve overall instructional quality.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Developed and implemented individualized educational plans for special needs children.
- Delivered structured lessons on readiness skills by emphasizing phonics, language skills, literature, and handwriting.
- Teamed with other professionals to enhance student learning experiences.
- Kept accurate documents about student progress for school and parent records.
- Helped struggling students by motivating and encouraging kids to reach full potential.
- Created and supervised variety of hands-on learning activities for fun and engagement.
- Rewarded student success by utilizing praise and positive reinforcement techniques.
- Established and maintained consistent classroom rules and expectations for obedience.
- Monitored use of technology, enhancing student learning and technological skills.
- Observed and assessed student performance and charted progress.
- Utilized various assessment strategies to evaluate student performance.
Education
Bachelor of Arts - Elementary Education
Lenoir Rhyne University
Hickory, NC05.2009
High School Diploma -
Newton Conover High School
Newton, NC05.2004
Skills
- Goal-oriented mindset
- Customer relationship development
- Tech-savviness
- Positive Attitude
- Problem-Solving
- Problem-solving skills
- Customer service and care
- Relationship Building
- Customer needs determination
- Polite communication skills
- Attention to Detail
- Open house preparations
- Documenting information
- Ensuring customer satisfaction
- Conflict Resolution
- Technology Integration
- Documentation and Record Keeping
- Faculty Collaboration
- Emotional Support
- Common core
- Student needs assessment
- Strong Work Ethic and Dependable
Certification
- Licensed Insurance Producer - [Timeframe]
I fill in as a Sunday school teacher. I also help with children’s church/nursery duties on Sundays.
When a regularly assigned Sunday school teacher is unable to teach one Sunday morning I help fill-in. I am also on a rotation schedule for children's church/nursery during the main service so Parents are able to focus in church.
I volunteer with other members to provide a safe space for children to learn about God's word and this allows the parents to be able fully receive the message..
Timeline
Associate Agent
North Carolina Farm Bureau Insurance
11.2015 - Current
Kindergarten Teacher
Viewmont Elementary School
08.2009 - 05.2014
Bachelor of Arts - Elementary Education
Lenoir Rhyne University
High School Diploma -
Newton Conover High School
- Licensed Insurance Producer - [Timeframe]
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