Amanda Govert
Wyoming
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
Gr Therapy Group
05.2025 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Collecting copays and Balances
- Sending out invoices
Patient Service Specialist
Grand Valley Medical Specialist
05.2023 - 05.2025
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Engaged with patients to provide critical information.
Assistant Customer Service Manager
Family Fare Supermarket
05.2021 - 05.2023
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Deli Manager
Family Fare Supermarket
05.2018 - 05.2021
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Set schedules for staff by planning and designating shifts and hours.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Trained new staff on deli equipment use and safety, ensuring compliance with all health and safety regulations.
Assistant Deli Manager
Family Fare Supermarket
05.2016 - 05.2018
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Increased sales through effective merchandising and attractive product displays.
- Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Controlled freshness of products by rotating and removing out of code merchandise.
Customer Service Desk Associate
Family Fare Supermarket
05.2015 - 05.2016
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Contributed to the development of training materials designed to enhance service desk associate knowledge and expertise.
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
Assistant Toddler Teacher
Rainbow Child Care
05.2014 - 05.2015
- Built trust among toddlers and their families by maintaining consistent communication about daily activities, upcoming events, and any concerns that arose.
- Facilitated imaginative play experiences by providing a wide variety of materials and resources for children to explore independently or collaboratively as a group.
- Continually reflected on personal teaching practices, seeking feedback from colleagues and supervisors to identify areas for improvement or growth in order to better serve the needs of young learners.
- Developed strong partnerships with fellow educators, administrators, and support staff to ensure the overall success of the classroom environment.
Person in Charge
Family Fare Supermarket
05.2003 - 05.2014
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved overall team performance by implementing efficient management strategies and providing clear guidance.
Education
Associate of Applied Science - Medical Office Administration
Ross Medical Online
Kentwood, Mi04.2024
High School Diploma - undefined
Rogers High School
Wyoming, MI05.2021
Skills
- Customer Service and Assistance
- Cash Handling
- Financial Transactions
- Microsoft Office
- Schedule Coordination
- Customer Experience Improvement
Timeline
Administrative Assistant
Gr Therapy Group
05.2025 - Current
Patient Service Specialist
Grand Valley Medical Specialist
05.2023 - 05.2025
Assistant Customer Service Manager
Family Fare Supermarket
05.2021 - 05.2023
Deli Manager
Family Fare Supermarket
05.2018 - 05.2021
Assistant Deli Manager
Family Fare Supermarket
05.2016 - 05.2018
Customer Service Desk Associate
Family Fare Supermarket
05.2015 - 05.2016
Assistant Toddler Teacher
Rainbow Child Care
05.2014 - 05.2015
Person in Charge
Family Fare Supermarket
05.2003 - 05.2014
High School Diploma - undefined
Rogers High School
Associate of Applied Science - Medical Office Administration
Ross Medical Online
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