Amanda Graff
Loveland,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Banking Center Manager
Park National Bank
01.2018 - 01.2024
- Managed daily banking center activities, ensuring timely completion of transactions and adherence to compliance regulations including but not limited to BSA and AML policies
- Responsible for deposit account origination both retention of existing relationships and building new customer relationships
- Originated consumer loans
- Resolved escalated customer issues promptly, demonstrating empathy and professionalism while reinforcing the customer's trust in the bank.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement in job skills and knowledge
- Maintained strong relationships across departments and other lines of business in order to be a reliable referral partner
Assistant Manager
Eagle Financial Services
08.2008 - 10.2017
- Process loan application for both secured and unsecured loans including underwriting them and making the loan decisions
- Provided overall customer experience for applicants that were approved
- Properly notified those that we were unable to extend credit to according to regulations
- Touched base with delinquent customers to make payment arrangements
Education
Bachelor of Business Administration -
University of Cincinnati
Cincinnati, OHSkills
- Bank Operations
- Attention to Detail
- Relationship Building
- Fraud Prevention
- Loan Origination
- Customer Experience Management
- Problem Solving
- Prioritizing and Planning
- Risk Management
References
References available upon request.
Timeline
Banking Center Manager
Park National Bank
01.2018 - 01.2024
Assistant Manager
Eagle Financial Services
08.2008 - 10.2017
Bachelor of Business Administration -
University of Cincinnati