Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Amanda Graham

Amanda Graham

Lucasville,Ohio

Summary

Dynamic Bar Manager at Appalachian Artisan Ales with a proven track record in client relationship management and problem-solving. Successfully implemented marketing strategies that boosted customer engagement and satisfaction. Adept at team collaboration and maintaining meticulous records, ensuring operational excellence and a seamless guest experience.

Overview

8
8
years of professional experience

Work History

Bar and Restaurant Manager

Appalachian Artisan Ales
Minford, OH
04.2025 - Current
  • Conducted weekly staff meetings to discuss menu changes, special events and other pertinent topics.
  • Resolved customer complaints in a professional manner.
  • Assisted in creating marketing strategies designed to increase business growth.
  • Organized promotional activities to attract new customers while retaining existing ones.
  • Coordinated catering services for private parties or other special events.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Maintained accurate records of financial transactions such as cash receipts, credit card payments and deposits.

Client Service Professional

Salon on Second
11.2024 - 04.2025
  • Managed multiple projects simultaneously while maintaining strict deadlines and budgets.
  • Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
  • Received consistent positive feedback from both clients and colleagues for outstanding service delivery.
  • Coordinated with sales teams to ensure a smooth transition for new clients during the onboarding process.
  • Implemented best practices in customer service management, resulting in increased client satisfaction scores.
  • Identified new business opportunities through effective networking and relationship building.

Certified Laser Technician

Ageless Aesthetics
10.2017 - 11.2024
  • Managed time efficiently by prioritizing tasks according to urgency while maintaining attention-to-detail in all aspects of work.
  • Streamlined appointment scheduling process, improving overall efficiency and reducing wait times for clients.
  • Ensured accurate documentation of treatment plans, progress notes, and client records in accordance with HIPAA regulations.
  • Actively participated in industry conferences, workshops, and seminars, staying informed about the latest trends and developments to better serve clients.
  • Implemented innovative promotional strategies to attract new clientele while retaining existing customers through excellent service quality.
  • Conducted regular inventory checks and maintained adequate stock levels of consumables required for daily operations without interruption or delay in service provision.

Education

Bachelor of Science in Business (BSB) - Marketing Management

Ohio University
Athens, Ohio
09-2027

Aesthetics - Skin Care

Paramount Beauty Academy
Portsmouth, Ohio
10.2017

Associates of Business - Business Managment

Shawnee State University
Portsmouth, Ohio
09.2013

Skills

  • Client relationship management
  • Administrative support
  • Team collaboration
  • Problem-solving skills
  • Document management
  • Record-keeping

Accomplishments

  • Supervised team of 6 staff members.
  • Honor Roll Spring 2024-Spring 2025
  • Provost's List Fall 2024

References

References available upon request.

Timeline

Bar and Restaurant Manager

Appalachian Artisan Ales
04.2025 - Current

Client Service Professional

Salon on Second
11.2024 - 04.2025

Certified Laser Technician

Ageless Aesthetics
10.2017 - 11.2024

Bachelor of Science in Business (BSB) - Marketing Management

Ohio University

Aesthetics - Skin Care

Paramount Beauty Academy

Associates of Business - Business Managment

Shawnee State University

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