Amanda Granados
El Paso,TX
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Pizza Hut
Fort Bliss, TX
08.2014 - Current
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Led and directed team members on effective methods, operations and procedures.
- Carefully interviewed, selected, trained and supervised staff.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Resolved concerns with products or services to help with retention and drive sales.
- Followed through with client requests to resolve problems.
- Adhere to policy and procedures
Education
Americas High School
El Paso, TX06.2012
Skills
- Marketing and Advertising
- Food Preparation and Safety
- Recruitment
- Performance improvement
- Cost-controls
- Food service background
- Passion for customer satisfaction
- Natural leader
- Conflict resolution techniques
- Inventory control and record keeping
- Trained in performance and wage reviews
- Staff Management
- Budgeting
- Staff Scheduling
- Business operations expertise
- Operations management
- Adherence to high customer service standards
- Customer-focused
- Detail oriented
- Works well under pressure
- Customer service
- Critical thinking
- Adaptability
- Multitasking abilities
- Training & Development
- Good listening skills
Timeline
Restaurant Manager
Pizza Hut
08.2014 - Current
Americas High School