Amanda Grantham
Broxton,GA
Summary
Seasoned professional with 18 years of diverse experience in customer service, administrative support, and healthcare, seeking a Remote role. Skilled in client liaison, quality control, and office management, with a strong background in tax preparation and regulatory compliance. Demonstrated ability to manage complex tasks and maintain meticulous records
Overview
27
27
years of professional experience
Work History
Customer Service Clerk
Harbour Freight
02.2023 - 10.2024
- Managed customer inquiries, processed sales transactions, and resolved issues with a focus on delivering exceptional service, enhancing customer satisfaction, and contributing to Harbour Freight's reputation for quality customer support
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
Tax Associate
H & R Block
10.2022 - 06.2023
Tax Preparer
Harper Tax Service
02.2020 - 06.2022
- Prepared and filed accurate tax returns for a diverse client base, ensuring compliance with IRS regulations
- Acted as an intermediary between clients and the IRS to resolve inquiries and issues efficiently
- Filed over 150 returns in a year and worked with 1040 1040 ez 1099 1098 schedule k and c
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
Administrative Assistant
Parkland Inc
11.2018 - 01.2021
- Answered incoming phone calls and efficiently managed the distribution and documentation of donations
- Handled accounts payable, ensuring accurate financial transactions and record-keeping
- Coordinated scheduling of appointments and maintained an organized system for processing both outgoing and incoming mail
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Resident Assistant
Still Waters Outreach
02.2016 - 10.2018
- Facilitated the completion of financial and medical documentation for residents
- Oversaw the management of residents' personal income and budgeting needs
- Handled the facility's accounts receivable and payable, ensuring accurate financial operations
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
Office Manager
David Jordan Enterprises
06.2013 - 08.2016
- Oversaw comprehensive management of employee documentation and tax-related paperwork, ensuring regulatory compliance and meticulous record-keeping
- Coordinated procurement of materials and submission of project bids, facilitating operational efficiency and supporting business development
- Administered accounts payable and receivables, and provided resolution for customer complaints, enhancing client satisfaction and financial integrity
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Quality Control Technician
Premium Peanut
01.2014 - 02.2016
- Conducted comprehensive quality assessments and documented product specifications to ensure adherence to quality standards
- Notified supervisory staff promptly of necessary changes following product test results, facilitating timely adjustments to maintain product integrity
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
Owner/Operator
Chem Cheek Professional Services
10.1999 - 06.2005
- Managed mandatory drug screening processes for CDL truck drivers, ensuring adherence to federal transportation regulations
- Facilitated compliance with federal mandates for both small and large companies through effective administration and oversight
- Implemented drug-free workplace programs for local businesses, promoting safe and compliant work environments
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Staff Nurse
Dr. Steve Anderson MD
09.1998 - 10.1999
- Assessed patient conditions, performed diagnostic imaging, and managed laboratory tasks while providing educational support on disease management and medication adherence
- Assisted in surgical procedures including suturing and endoscopy, and efficiently coordinated patient referrals and follow-up communications
Nurse
Bacon County Rural Health Clinic
07.1997 - 09.1998
- Conducted comprehensive patient assessments and managed laboratory work, including drawing blood and reporting findings to physicians; educated patients on disease management and medication regimens
- Assisted in various medical procedures including sutures and endoscopies, supported OBGYN with patient care, and ensured medical equipment was properly maintained and calibrated
Education
Master of Science - Coding
Rassesum University
Doyline, LA01.2023
Refresher Course - LPN
Yacare’ E LPN
Douglas, ND01.2015
Master of Science - Nursing
South Georgia College
Douglas Ga01.1996
High School Diploma - General Education
Citizen’s Christian Academy
Douglas, GA01.1989
Skills
- Team Leadership
- Extremely Organized
- Initiative-Taking
- Leadership and Coaching
- Strong Communicator
- Time Management
- Employee Scheduling
- Inventory Control Procedures
- Record preparation
- Payment Processing
- Customer service excellence
- Product Knowledge
Timeline
Customer Service Clerk
Harbour Freight
02.2023 - 10.2024
Tax Associate
H & R Block
10.2022 - 06.2023
Tax Preparer
Harper Tax Service
02.2020 - 06.2022
Administrative Assistant
Parkland Inc
11.2018 - 01.2021
Resident Assistant
Still Waters Outreach
02.2016 - 10.2018
Quality Control Technician
Premium Peanut
01.2014 - 02.2016
Office Manager
David Jordan Enterprises
06.2013 - 08.2016
Owner/Operator
Chem Cheek Professional Services
10.1999 - 06.2005
Staff Nurse
Dr. Steve Anderson MD
09.1998 - 10.1999
Nurse
Bacon County Rural Health Clinic
07.1997 - 09.1998
Master of Science - Coding
Rassesum University
Refresher Course - LPN
Yacare’ E LPN
Master of Science - Nursing
South Georgia College
High School Diploma - General Education
Citizen’s Christian Academy
Similar Profiles
Candy BracyCandy Bracy
Sales Associate at Harbour FreightSales Associate at Harbour Freight
Michael LathamMichael Latham
Supervisor at Harbour Freight ToolsSupervisor at Harbour Freight Tools
Jason RandallJason Randall
Sales Manager at Harbour Freight ToolsSales Manager at Harbour Freight Tools
Kayla WardKayla Ward
Purchasing Manager at Elixir Door and Metals CompanyPurchasing Manager at Elixir Door and Metals Company
Robert SloanRobert Sloan
Farm Hand at M & M FarmsFarm Hand at M & M Farms