Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Gray

Walled Lake,MI

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

13
13
years of professional experience

Work History

Front Desk Receptionist

Majic Window
04.2015 - Current
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Resolved customer problems and complaints.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.

Order Intake & Delivery Driver

Venteck
01.2013 - 12.2014
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Operated light trucks to deliver loads as far as 25 miles from home location.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Delivered packages to customer doorsteps and business offices.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Followed corporate procedures to maintain company and customer data confidentiality.

Receptionist

D Classy
03.2011 - 01.2013
  • Assisted with onboarding new clients and securing paperwork completion.
  • Collected Credit Card & Cash payments, processed transactions and updated relevant records.
  • Corresponded with clients through email, telephone, or postal mail.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Education

High School Diploma -

Harrison High School
Farmington Hills, MI
08.2020

Skills

  • Confidentiality handling
  • Correspondence distribution
  • Travel Planning
  • Office equipment operations
  • Guest Relations
  • Problem-solving abilities
  • Records Maintenance
  • Basic Math
  • Adaptability
  • Correspondence drafting
  • Documentation And Reporting
  • Supply Management
  • Project Management
  • Self Motivation
  • Spreadsheet tracking
  • Organizational Skills
  • Administrative Skills
  • Time Management
  • Continuous Improvement
  • Visitor and Customer Relations
  • Courteous and Professional
  • Team Collaboration
  • Excellent Communication

Timeline

Front Desk Receptionist

Majic Window
04.2015 - Current

Order Intake & Delivery Driver

Venteck
01.2013 - 12.2014

Receptionist

D Classy
03.2011 - 01.2013

High School Diploma -

Harrison High School

Similar Profiles

CREATE PROFILE
Amanda Gray