Amanda Gray

• Managed multi-line phone system, professionally handling incoming calls and creating telephone encounters from the patients to speak to the triage nurse.
• Assisted patients with completing necessary paperwork accurately and efficiently, expediting the check-in process for a smooth visit experience.
• Greeted, registered, and checked in patients.
• Works with Epic EMR system
• Maintained strict confidentiality by securely handling sensitive patient data in accordance with HIPAA regulations.
• Scheduled appointments.
• Check-out patients after their visit and scheduled future appointment.
• Provided forms to fill out or update and added latest information computer system.
• Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
• Assisted with referrals and diagnostic imaging scheduling when needed.
• Rivergate Pediatrics was acquired by Vanderbilt in March 2024. I currently split my week between the front office department for Vanderbilt Pediatrics Rivergate and the billing department for Rivergate Pediatrics, while we close out business. During this time, I am handling all the Rivergate Pediatrics insurance and billing duties that I did prior to the acquisition.

• Efficient with eClinical Works EMR system
• Received AAPC Certified Professional Coding Certification in October 2014 and is still current and active.
• Assisted physicians with accurate coding options.
• Conducted occasional internal coding audits
• Daily Pre-bill audits and claim scrubbing
• Daily claims submissions to Waystar/Navicure clearing house and also worked the clearing house rejection list.
• Processed all Insurance ERA, check and credit card payments and posted them to the correct patient accounts.
• Processed all insurance appeals.
• Researched and processed any corrected billing claims.
• Worked the insurance aging report monthly.
• Assisted with referrals and diagnostic imaging scheduling when needed.
• Insurance verification.
• Also assisted with front office duties when needed which includes but not limited to: patient check-in and check-out, obtain patient demographics, make and confirm appointments, collect patient balances.
• In-house IT support
• Administrative/Supervisor duties when Office Manager/Supervisor was out of the office.

• Worked with eClinical Works EMR system.
• Made and confirmed appointments.
• Insurance verification.
• Obtained patient demographics.
• Patient check-in and check-out.
• Collected patient balances.
• Answered a multi-line telephone system, scheduling appointments and creating telephone encounters for the nurses, providers and billing department.
• Assisted with referrals when needed.

• Purchasing Agent (3/2006-3/2008):

Process purchase requests for supplies, services & equipment for 29 facilities, Review a report weekly to ensure Items Not Received are at a minimum, Process on-line requisitions within 24 hours, Partner with accounts payable to assure price discrepancies remain at a minimum, Enforce the market purchasing policy and contracts, Process capital equipment orders up to 3 million dollars, Confirm orders to check for price discrepancies and back orders

• Accounts Payable Specialist (9/2004-3/2006)

Coded invoices for payment, Paid manual Invoices yet specialized in automated invoicing for 21 hospitals, Developed a process to avoid duplicate payments, Facilitated vendor relations to resolve payment issues

• Insurance Verification/Scheduler (12/2002-9/2004):

Verified insurance benefits and pre-cert information, Provided scheduling for Stonecrest Medical Center, Built a list of CPT codes for co-verifiers using excel

• Prior to full time employment, I worked for HCA in many different capacities during the summer months while in high school and again for two summers as a summer intern while in college. (1997-2002):