Amanda Gray
Dayton
Summary
Global operations and transformation executive driving enterprise modernization and revenue optimization across fintech and SaaS sectors. Achievements include reducing revenue leakage by 18% and improving cash conversion by 12 days through strategic O2C transformations. Known for leading high-performing global teams and integrating complex acquisitions in multi-national environments.
Overview
11
11
years of professional experience
Work History
Head of Order to Cash
Finastra
09.2023 - Current
Lead global O2C strategy and enterprise transformation across a $2.1B fintech portfolio. Drive modernization of revenue lifecycle operations, automation, and operating model redesign to support scalable SaaS growth.
- Reduced revenue leakage by 18% and improved cash conversion by 12 days through end‑to‑end O2C transformation.
- Designed global operating model enabling transition from legacy licensing to cloud‑based recurring revenue.
- Modernized ERP, CPQ, billing, and CRM platforms; deployed AI‑enabled workflows reducing manual effort by 40%.
- Led acquisition integrations, harmonizing revenue processes and data structures to enable scalable operations.
- Built and led global team of 300+ across operations, transformation, and performance management to enhance organizational effectiveness.
- Established enterprise governance, KPIs, and dashboards utilized by CFO/COO for strategic decision-making.
Director, Order to Cash
Medallia
11.2021 - 09.2023
Oversaw global O2C operations for a $500M SaaS portfolio, including credit, billing, collections, cash application, and post‑acquisition integration.
- Enhanced global credit-to-cash processes, directly supporting SaaS revenue growth.
- Led post‑merger integration, unifying systems, data, and teams.
- Managed outsourced credit and collections operations, establishing governance and SLA frameworks.
- Reduced manual effort by 60% and improved DSO by 15% through automation.
- Developed KPI dashboards for improved visibility into post-acquisition performance.
Director, Order to Cash
Watermark
07.2015 - 11.2021
Led enterprise-wide O2C transformation and established shared services operations, enabling scalability for high-growth SaaS organization.
- Architected O2C transformation improving scalability, efficiency, and digital maturity.
- Directed shared services operations, improving cycle times and customer experience.
- Managed third-party billing/collections vendors, ensuring compliance and enhancing service performance.
- Led integrations across multiple acquisitions, aligning systems and governance.
Skills
- O2C Strategy
- Revenue Lifecycle Management
- AI Automation
- ERP Modernization
- Change Management
- M&A Integration
- Operating Model Redesign
- Governance Reporting
- Global Transformation Leadership
- Global Team Leadership
Thought Leadership
- KPMG JumpStart Speaker – O2C transformation, automation, data governance, predictive analytics, responsible AI.
- KPMG LTC Automation Speaker – Scaling automation, aligning transformation goals, AI‑driven modernization frameworks.
Websites
Additional Executive Impact
- Delivered a 3‑year global O2C transformation roadmap standardizing processes and controls.
- Implemented global policies and compliance frameworks; led benchmarking to adopt best‑practice models.
- Oversaw ERP and AI automation enhancements reducing cycle time by 60% and improving forecasting accuracy by 25%.
- Recovered $50M in revenue leakage through operating model redesign and governance improvements.
- Integrated 5+ acquired entities, ensuring seamless operational transition and scalability.
Timeline
Head of Order to Cash
Finastra
09.2023 - Current
Director, Order to Cash
Medallia
11.2021 - 09.2023
Director, Order to Cash
Watermark
07.2015 - 11.2021