Summary
Work History
Education
Skills
Timeline
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Amanda Green

Customer Service Specialist
Portland,OR

Summary

Customer service focused employee who has over a decade of experience and has been rewarded based off of sales focused achievements. A trusted member of any team. I bring passion first and foremost for even the most mundane task. Looking to further my skill set and help achieve new goals.

Work History

Bartender

District
Portland, Oregon
02.2015 - Current

Rewarded in sales bonus structure with continued top sales adding to company's revenue.

Key holder who ensured the safety of all staff and guests with knowledge of emergency protocols.

High volume venue requires fast preparation, with a focus to detail and hospitality all in a timely manner.
Created, maintained and furthered relationships with vendors, customers and other partners.

Leasing Consultant

Rivage
Portland, Oregon
07.2018 - 11.2019

Toured property, generated leases, maintained 100% of follow ups, and verified all income and insurance documents were current and up to date.

Marketed hard to sell properties to prospective clients and consistently exceeded target closing rates.

Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.

Assisted with popular and frequent resident events with a strong focus on retention and marketing.

Trained multiple fill ins during high traffic weekends while keeping a friendly and welcoming attitude to all who entered our glass windowed office.

Customer Service Representative

Fidelity National Title Group
Portland, Oregon
02.2017 - 12.2017

Team oriented, fast paced work environment with little room for error.
Worked out of multiple inboxes while maintaining communication with staff in multiple areas of Oregon.

Learned on the fly in an intense, but exciting atmosphere.
Learned terminology, frequent customers and special requests in rapid time.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns within a timely manner.

Trained in Windows 10, PDF Factory Pro.

Manager/Bartender

Tube/Fortune
Portland, Oregon
01.2013 - 10.2015

Promoted weekly and upcoming events to help increase business and sales.
In charge of maintaining proper par levels for liquor, ordering, nightly supply lists, payouts, multiple banks, end of night paperwork all whilst concocting libations for a high volume bar. Established rules for ejecting problem customers from bar to reduce liability and maintain a pleasant environment.

Lead Bartender/Office Assistant

Aura Nightclub + Lounge/Fez Ballroom
Portland, Oregon
01.2006 - 09.2013

Helped schedule and expedite staff during large-scale corporate events to ensure a high level of satisfaction and service.

Reviewed and reconciled credit card reports and disagreements.
Developed and maintained positive relationships with vendors, 75-100 person staff and management.


Education

No Degree - Design Management

The Art Institute of Portland
Portland, OR

Skills

Training

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Timeline

Leasing Consultant

Rivage
07.2018 - 11.2019

Customer Service Representative

Fidelity National Title Group
02.2017 - 12.2017

Bartender

District
02.2015 - Current

Manager/Bartender

Tube/Fortune
01.2013 - 10.2015

Lead Bartender/Office Assistant

Aura Nightclub + Lounge/Fez Ballroom
01.2006 - 09.2013

No Degree - Design Management

The Art Institute of Portland
Amanda GreenCustomer Service Specialist