Amanda Green
Forsyth,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Logisteed America
Jackson, GA
10.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
Outbound/ Shipping
Horizon Staffing Solutions
Mcdonough, GA
04.2023 - 10.2023
- Tagging boxes to be staged to ship out.
Lead Teacher 3yr Room
Little Angels Daycare
Bolingbroke
07.2017 - 04.2023
- Ensuring the children have good hygiene
- Changing diapers/ pull ups, assisting with potty time
- Cleaning interactive areas throughout the day
- A caring and compassionate attitude when interacting with and caring for children
- Strong verbal communication and listening skills to converse with children, coworkers and parents
- Excellent patience and stamina for keeping up with the demands of children
- Advanced multitasking and organizational skills to handle multiple children at a time.
Front Desk Clerk
La Quinta Inn & Suites
Forsyth
06.2016 - 03.2017
- Coordinated special requests from guests such as arranging transportation services or providing extra towels and linens.
- Assisted in resolving customer complaints and inquiries in a timely manner.
- Updated computer system with current guest information.
- Answered incoming calls and directed them to the appropriate personnel.
- Scheduled wake-up calls for guests who requested them.
- Maintained accurate records of all guests' stays and charges.
- Verified identification for security purposes prior to issuing room keys.
- Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
- Provided information regarding hotel amenities, services, and local attractions.
- Processed credit card, cash, and other forms of payment for guest accounts.
- Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
- Greeted incoming guests warmly, issued room keys, and shared information on policies and amenities.
Home Healthcare Sitter
Home Health Care
Juliette
07.2015 - 02.2016
- Taking care of elderly lady on hospice care during the day
- In charge of medications, patient mobility, meals, life support equipment, and basically all aspects of a person's daily activities.
Customer Service Manager
Wal-mart
Macon
09.2007 - 07.2015
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored staff performance to ensure adherence to customer service standards.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Evaluated and authenticated returns, exchanges and voids.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Medical Service Assistant / Texas Medicaid Agent
ACS
Roswell
10.2006 - 05.2007
- Attended team meetings regularly to discuss updates on products, services and policies changes.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Provided customer service to clients through phone and email communication.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Responded promptly to customer inquiries and complaints in a professional manner.
Assistant / Customer Service Supervisor Representative
Australian Catalog Company
Jackson, GA
12.2002 - 12.2005
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Evaluated employee job performance and motivated staff to improve productivity.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Answered phone calls and responded to questions and concerns.
Education
Early Childhood EducationTCC/ Associates Diploma -
Central Georgia Tech
Macon, GA08.2024
GED -
Dekalb Tech
Covington, GASkills
- Call Center
- Data Entry
- Processing
- Prior Authorizations for Medicaid
- Answering Multi Line Phone System
- Filing
- Faxing
- Shipping
- Receiving
- Billing and Accounts Receivable
- Allocation of money to registers
- Account updating
- Complaint resolution
- Data Collection
- Inbound and Outbound Calling
- Order Processing
- Positive and professional
- Customer Service
- Clerical Support
- Follow-up skills
- Active Listening
Timeline
Customer Service Representative
Logisteed America
10.2023 - Current
Outbound/ Shipping
Horizon Staffing Solutions
04.2023 - 10.2023
Lead Teacher 3yr Room
Little Angels Daycare
07.2017 - 04.2023
Front Desk Clerk
La Quinta Inn & Suites
06.2016 - 03.2017
Home Healthcare Sitter
Home Health Care
07.2015 - 02.2016
Customer Service Manager
Wal-mart
09.2007 - 07.2015
Medical Service Assistant / Texas Medicaid Agent
ACS
10.2006 - 05.2007
Assistant / Customer Service Supervisor Representative
Australian Catalog Company
12.2002 - 12.2005
Early Childhood EducationTCC/ Associates Diploma -
Central Georgia Tech
GED -
Dekalb Tech