Amanda Green
Winfield,TN
Summary
Proven leader in high-stress environments, adept at coordinating critical dispatch operations at Answer First Communication and enhancing client independence at Cross Bridge. Excelled in customer service and data entry, achieving a 10% increase in positive outcomes through strategic partnerships. Demonstrates exceptional decision-making and active listening, fostering significant improvements in program effectiveness and client satisfaction.
Overview
2022
2022
years of professional experience
1
1
Certification
Work History
Tier II Dispatcher
Answer First Communication
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Lead at a Transition Living Program
Cross Bridge
09.2020 - 09.2021
- Facilitated successful transitions to independent living for clients through comprehensive case management and support services.
- Enhanced client independence by developing and implementing individualized plans for transitional living.
- Promoted financial literacy among clients by providing workshops on budgeting, credit management, and debt reduction strategies.
- Improved client retention rates by creating a welcoming, supportive, and structured environment within the transitional living program.
- Empowered clients to achieve self-sufficiency through personalized goal-setting and progress monitoring.
- Supported family reunification efforts whenever appropriate while maintaining focus on the best interest of each individual client during their transition to independence.
- Developed strong relationships with clients built on trust, empathy, and open communication that facilitated growth toward independence.
- Contributed to a 10% increase in positive outcomes by establishing partnerships with community resources and service providers.
- Tracked client progress through meticulous documentation and reporting of service delivery outcomes to inform program improvements and demonstrate efficacy to stakeholders.
- Fostered a strong sense of community among residents by organizing group activities, supporting peer-to-peer connections, and encouraging teamwork within the transitional living program.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Monitored progress towards service plan goals.
- Improved overall program effectiveness by regularly reviewing policies, procedures, and best practices within the field of transitional living services.
- Collaborated with multidisciplinary teams to ensure seamless delivery of services for each client''s unique needs during their transition to selfsufficiency.
Education
Certified Addiction Counselor - Counselor
The Academy For Addiction Professionals
Florida City, FLSkills
- Customer service
- Data entry
- Decision-making
- Active listening
Certification
Working on my Certification for Addiction Counselor
Timeline
Lead at a Transition Living Program
Cross Bridge
09.2020 - 09.2021
Working on my Certification for Addiction Counselor
Tier II Dispatcher
Answer First Communication
Certified Addiction Counselor - Counselor
The Academy For Addiction Professionals
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