Amanda Green
Winfield,TN
Summary
Accomplished Tier 2 Dispatcher at Answer First Communications, adept in customer service and multitasking, significantly enhanced call handling efficiency. Expert in behavior modification and life skills training, I leveraged empathy and active listening to resolve complex customer issues, fostering team collaboration and improving service delivery outcomes. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Compassionate Addiction Recovery Technician with solid experience in substance abuse counseling and group facilitation. Possess strong skills in crisis intervention, treatment planning and patient assessment. Demonstrated impact in previous roles through successful implementation of recovery programs and fostering positive rapport with patients. Commitment to patient confidentiality, ethical standards, and professionalism at all times.
Overview
4
4
years of professional experience
Work History
Tier 2 Dispatcher
Answer First Communications
Tampa, FL
08.2021 - Current
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Tracked changes in computer system to keep records current and accurate.
- Documented services performed, operations information, and dispatch details in system.
- Relayed work orders, messages or information using telephones or two-way radios.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Answered customer requests with information about product availability, shipping information and status updates.
- Kept detailed and updated records of calls in physical and electronic databases.
- Addressed questions, problems or requests for service or equipment.
- Recorded results of service calls to create report summaries for senior management.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Identified locations and needs of callers to accurately send assistance.
- Resolved customer complaints related to service issues or delays.
- Dispatched drivers to meet daily delivery needs for company customers.
- Provided timely updates to customers regarding their orders or requests.
Lead for Halfway House/Transitional Living Specialist
CrossBRIDGE
Nashville, TN
10.2020 - 05.2021
- Observed participant performance and recorded behavior and attendance.
- Applied positive reinforcement to redirect negative behaviors.
- Took class attendance and recorded absences.
- Adhered to confidentiality standards when discussing student information or records.
- Implemented behavior modification plans designed by teachers or other professionals.
- Implemented comprehensive twelve-step initiative.
- Backed up lessons with personal support, small group instruction and hands-on activities.
- Managed daily attendance and reported absences and tardies to appropriate personnel for parental notification.
- Counseled students on personal issues such as stress management, anger control and interpersonal relationships.
- Planned and supervised games and other recreational activities for students.
- Guided students in developing organizational and study skills.
- Supplied one-on-one attention to each student during group activities.
- Provided one-on-one support to students requiring additional assistance with assignments.
- Distributed tests and collected homework assignments after completion.
- Established a safe learning environment by monitoring student interactions during class time.
- Attended in-services, workshops and seminars.
- Provided guidance to students regarding appropriate behaviors, problem solving strategies and social skills development.
- Monitored student progress and provided feedback to lead teacher.
- Graded assignments and tests and documented results into filing systems.
- Recorded and maintained accurate student records and progress reports.
- Maintained accurate records of student achievement, behavior and attendance according to school policies.
- Communicated and collaborated well with educators from various grade levels.
- Offered students personalized educational, behavioral and emotional support.
- Assisted in preparing lesson materials and bulletin board displays.
- Monitored student progress through frequent assessment of performance data.
- Facilitated small group learning sessions to reinforce lesson objectives.
- Assisted with the organization and implementation of classroom projects and events.
- Implemented behavior management plans to maintain a positive learning environment.
- Communicated effectively with team members about best practices related to teaching methods.
Education
GED -
Pickett County
TN01-2003
Certified Addiction Counselor - Addiction Counseling
The Academy For Addiction Professionals
Fort Lauderdale, FLSkills
- Customer service
- Active listening
- Multitasking and organization
- Verbal and written communication
- Decision-making
- Team collaboration
- Call handling
- Time management
- Workflow prioritization
- Empathy development
- Substance abuse counseling
- Assessment skills
- Substance Abuse Recovery
- Individual counseling
- Self-care techniques
- Behavior modification
- Life skills training
Affiliations
I am very passionate about becoming a Certified Addiction Counselor. I love to help in anyway that I can. I also love to paint and I love church.
Timeline
Tier 2 Dispatcher
Answer First Communications
08.2021 - Current
Lead for Halfway House/Transitional Living Specialist
CrossBRIDGE
10.2020 - 05.2021
GED -
Pickett County
Certified Addiction Counselor - Addiction Counseling
The Academy For Addiction Professionals
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