Amanda Greenwald
Danville,CA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
12
12
years of professional experience
Work History
Sales Representative
Brady Marketing
Walnut Creek, California
01.2011 - 02.2012
- Cultivated customer relationships that contributed to increased sales growth.
- Created tailored sales approaches to sell and upsell services to new and existing clients.
- Developed new sales leads through cold calling and networking initiatives.
- Joined training sessions to expand product knowledge and improve selling skills.
Retail Store Manager
Marine Layer
San Francisco, California
03.2007 - 12.2010
- Streamlined daily store operations to enhance workflow and improve customer satisfaction.
- Assisted with staff training and supervision to strengthen team performance and service quality.
- Handled customer questions and complaints to support positive shopping experiences.
- Created visual merchandising displays to showcase product features and promotions.
- Arranged merchandise displays for seasonal promotions and special events.
Sales Representative
Ezekiel Clothing
Santa Ana, California
02.2000 - 01.2007
- Built client relationships through consistent visits and follow-ups, fostering trust and loyalty.
- Negotiated contracts with clients to secure favorable terms for both parties.
- Implemented upselling strategies to enhance customer purchasing decisions. to maximize revenue.
- Presented product demonstrations to showcase features and benefits effectively.
- Followed up with customers after a sale and delivery to ensure satisfaction and resolve any issues that arise.
- Responded promptly to customer inquiries via phone or email.
- Attended industry trade shows to network and gather leads for potential business growth.
- Partnered with marketing teams to create promotional materials and campaigns that effectively targeted customer needs.
Education
Bachelor of Science - Early Childhood Education
Colorado Stste University
Fort Collins, CO06-1999
Skills
- Lead generation
- Customer relationship management
- Effective communication
- Conflict resolution
Timeline
Sales Representative
Brady Marketing
01.2011 - 02.2012
Retail Store Manager
Marine Layer
03.2007 - 12.2010
Sales Representative
Ezekiel Clothing
02.2000 - 01.2007
Bachelor of Science - Early Childhood Education
Colorado Stste University