Summary
Overview
Work History
Education
Skills
LEADERSHIP ACTIVITIES AND INTERESTS
Timeline
Generic

Amanda Gressner

Fort Collins,CO

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Computer-literate individual who adapts quickly to new software and programs.

Overview

7
7
years of professional experience

Work History

Office Assistant

Goldwood Kennels
11.2021 - 09.2023
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff and management.
  • Input data into spreadsheets and databases.
  • Coordinated and scheduled meetings and appointments for both boarding and dog grooming services.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Utilized office management software to record and track client information, in both digital, as well as physical formats.

Shift Manager

Buffalo Wild Wings Bar and Grill
08.2016 - 02.2020
  • Worked with a proficiency in demonstrating people skills, as well as working with common restaurant tools and technology (such as POS/Aloha). I have cross-trained in various areas like expediting and serving, so I am comfortable in any area in which I am needed.
  • Trained new FOH staff members in customer service techniques and restaurant operations.
  • Promoted to management after a year and a half at first location.
  • Worked directly with guests to ensure their experience was positive, and ensuring proper restaurant flow, while keeping into account the amount of labor used in conjunction with sales.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Counted registers and cleaned and secured shop at end of shift.
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
  • Responsible for the training of incoming shift managers.

Education

No Degree - Animal Science

UNIVERSITY OF CALIFORNIA – DAVIS
Davis, CA

No Degree - Environmental Science

UNIVERSITY OF WISCONSIN – STOUT
Menomonie, WI

High School Diploma -

LA SERNA HIGH SCHOOL
Whittier, CA
06.2014

Skills

  • Problem-solving in dynamic settings
  • Scheduling
  • Bookkeeping
  • Call handling
  • Front office management
  • Meticulous attention to detail
  • Customer relationship management (CRM)
  • Verbal and written communication
  • Payment processing
  • Filing and data archiving
  • Inventory management
  • Self-starter

LEADERSHIP ACTIVITIES AND INTERESTS

  • Member – UC Davis Aggie Ambassadors (Fall 2014 – Spring 2015) - Demonstrated organizational and communication skills through involvement with the Aggie Ambassadors; I helped organize many of the campus and community events for the College of Agriculture and Environmental Sciences.
  • Member – UW Stout Environmental Science Club (Fall 2015 – Spring 2016) - Developed improved public relations skills through involvement with inclusive excellence programming in Environmental Science Profession workshops.
  • Treasurer – La Serna High School; Delta Epsilon Phi/German Honors Society (Fall 2012 – Spring 2013) – Accounted for all funding within the society and budgeted for trips and expenses over the course of the academic year.
  • President – La Serna High School; Delta Epsilon Phi/German Honors Society (Fall 2013 – Spring 2014) – Planned all meetings within the society and kept everyone updated and informed on various events throughout the academic year.
  • Ensemble – UC Davis University Chorus and UW Stout Symphonic Singers (Fall 2014 – Spring 2015)

Timeline

Office Assistant

Goldwood Kennels
11.2021 - 09.2023

Shift Manager

Buffalo Wild Wings Bar and Grill
08.2016 - 02.2020

No Degree - Animal Science

UNIVERSITY OF CALIFORNIA – DAVIS

No Degree - Environmental Science

UNIVERSITY OF WISCONSIN – STOUT

High School Diploma -

LA SERNA HIGH SCHOOL

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