Professional leader with strong record of driving organizational success and fostering team collaboration. Adept at strategic planning, project management, and policy development. Known for flexibility in dynamic environments and results-driven mindset. Strong communication, problem-solving, and leadership skills that ensure consistent achievement of goals.
Overview
19
19
years of professional experience
Work History
Deputy Director of Programs and Funding
Northern Regional Housing Authority
10.2022 - Current
Supervise project manager and accounts payable functions, ensuring efficient financial operations and accountability.
Oversee agency projects from initiation to completion, including contract management, purchase orders, and vendor coordination.
Monitor and support accounts payable staff to maintain accuracy, timeliness, and compliance with internal controls.
Administer Reasonable Accommodation requests and Violence Against Women Act (VAWA) compliance.
Manage grant programs, including the Capital Fund Program (CFP), ensuring proper reporting and utilization of funds.
Handle resident complaints and conduct grievance hearings in accordance with agency policy.
Lead preparation and execution of board meetings: develop agendas, maintain board reports, manage invitations, and record meeting minutes.
Supervise employees across three sites, providing leadership, training, and performance oversight.
Coordinate and oversee NSPIRE inspections, ensuring compliance with HUD standards.
Support agency branding and visibility through purchasing uniforms and assisting with website development.
Coordinate and facilitate public meetings to strengthen community engagement.
Manage Inspection of Public Records Act (IPRA) requests and ensure timely, compliant responses.
Conduct project walks to assess progress and compliance with safety and quality standards.
Reconcile agency credit card purchases to maintain fiscal integrity.
Oversee creation and distribution of employee identification badges.
Led strategic initiatives to enhance affordable housing access for underserved populations.
Oversaw budgeting and resource allocation to optimize operational efficiency within housing programs.
Home Care Provider
CNS Cares
02.2024 - Current
Provide personal care services including bathing, grooming, dressing, and mobility assistance in accordance with care plans.
Monitor client condition, document daily activities, and report changes to nursing staff or supervisors.
Administer medication reminders and support adherence to prescribed treatment plans.
Assist with meal preparation and feeding while ensuring compliance with dietary restrictions.
Maintain a safe, sanitary, and organized home environment; perform light housekeeping and laundry.
Transport clients to medical appointments and support access to healthcare and community resources.
Uphold HIPAA regulations, infection control standards, and agency policies to ensure quality of care.
Home Health Care Provider
Professional Home Health
01.2017 - 09.2023
Provide skilled care to veterans and senior citizens that is delivered directly in their home.
Collaborate with supervisors and registered nurse (RN) to support resident care plans.
Allocate in home care services for client, as well as in community.
Helping with personal care including bathing, dressing, and grooming.
Manage schedule of client.
Assist with meal preparation, housekeeping, laundry; and shopping for grocery and household items for client.
Provide safe and healthy environment for clients.
Proficient at charting and reporting.
Adapt to various client’s needs and environments.
Monitor medications and schedule medical appointments.
Provide transportation and accompany client to doctor’s appointments.
Assist in filling out various types of paperwork including being veteran related.
Bartender and Food Server
El Fidel Hotel and Restaurant
07.2019 - 11.2021
Knowledge of alcoholic beverages and making cocktails. Served food and beverages. Responsible for ensuring patrons’ pleasant dining experiences.
Provided excellent service to patrons’
Ability to work in fast paced environment and multi-task
Used point of sale (POS) system
Skilled to coordinate with public and coworkers
Outstanding ability to comprehend all directives
Provided exceptional customer service, ensuring satisfaction through attentive and personalized interactions.
Crafted signature cocktails and beverages, enhancing guest experience through creativity and flair.
Maintained cleanliness and organization of bar area, adhering to health and safety regulations consistently.
Transportation Biller
We Care Agency
04.2014 - 06.2016
Billed transportation miles within insurance contract for individuals’ non-emergency medical appointments. Performed general clerical duties.
Billed transportation invoices accurately and proficiently.
Verified billing issues with insurance company to resolve any discrepancies.
Evaluated transportation ledger throughout billing software program.
Communicated verbally and by email as needed with insurance company, supervisors, and drivers.
Researched accounts receivable and consulted with insurance company regarding settlement of accounts.
Researched and resolved incorrect payments, rejections, and any other issues with outstanding accounts.
Corrected paper billing errors to insurance providers with edited information.
Audited each transaction to ensure accurate payment received.
Respite Care Provider
Family Options
03.2012 - 02.2014
Provided respite care in a day habilitation facility by implementing group activities, art projects and guidance to community events.
Established rapport with clients.
Provided companionship to a community of developmentally delayed individuals.
Offered support to individuals on performance of daily tasks.
Monitored behavior.
Encouraged individuals to be independent.
Implemented schedules and structure to remain on task.
Contributed guidance for tasks such as filling out paperwork, composing letters, and job applications.
Facilitated group projects that were fun and safe.
Demonstrated positive activities to ensure that their days are happy and fulfilling.
Caretaker and Homemaker
We Care Agency
03.2010 - 02.2012
Provide skilled care to senior citizens that is delivered directly in their home.
Offered companionship to clients.
Accompanied clients when running errands and to doctor’s appointments.
Accomplished client's daily needs within their home.
Maintained required records as per individual needs.
Reminded client to take medication as needed.
Assisted in preparing client’s bills, applications, and general paperwork.
Maintained clean and safe living environments, adhering to health and safety regulations.
Developed individualized care plans based on client needs and preferences.
Assisted individuals with personal hygiene, meal preparation, and medication management.
Home Care Provider
Enchanted Care Solutions
08.2010 - 05.2011
Provide skilled care to senior citizens that is delivered directly in their home.
Created positive relations with client and gained their trust.
Assisted clients with daily living activities.
Attentive to client's well-being and safety.
Maintained required records as per individual needs.
Administered guidance in filling out paperwork per client's needs.
Assisted in daily living activities, enhancing comfort and independence for clients.
Provided compassionate care and support to individuals with diverse needs.
Respite Care Provider
Active Solutions
01.2007 - 08.2010
Respite care provider in client’s home for a developmentally disabled individual by providing short-term relief for primary caregivers.
Assisted client in and out of home.
Gave appropriate care for client as well as supervision within client's home.
Offered transportation as needed per client.
Accompanied client to gatherings within community.
Encouraged client to become familiar with computer, and other technology.
Offered guidance in preparing paperwork such as job applications.
Provided support and encouragement.
Education
Master's of Science - Oriental Medicine
Southwest Acupuncture College
Albuquerque and Santa Fe, NM
01.2011
Dental Assisting Certificate - undefined
TVI Dental Assisting Program
Albuquerque, NM
01.2002
Highschool Diploma - undefined
West Las Vegas High School
Las Vegas, NM
01.2001
Skills
Leadership & Staff Supervision across multiple sites and departments
Project Management from initiation through completion (contracts, PO’s, compliance)
Financial Oversight including accounts payable, grant management (CFP), and reconciliations
Compliance Expertise in HUD, Reasonable Accommodations, VAWA, NSPIRE inspections, and grievance hearings