Joseph Crawford
Longview,TX
Summary
Driven and dynamic professional with a proven track record at SUBWAY®Restaurants, adept in enhancing customer satisfaction and team performance. Excelled in sanitation practices and team collaboration, significantly improving operational efficiency. Skilled in multitasking and workplace safety, consistently achieving targets through strategic planning and effective communication. Has completed some HVAC courses and is OSHA certified
Overview
5
5
years of professional experience
1
1
Certification
Work History
Back of House Team Member
Chic-Fil-A
03.2023 - Current
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Prepared food and drinks while following safe food handling procedures.
Manager
SUBWAY®Restaurants
03.2020 - 03.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Some College (No Degree) - HVAC
Kilgore College
Kilgore, TXHigh School Diploma -
New Diana High School
Diana05.2023
Skills
- Cleaning procedures
- Sanitation Practices
- Waste Reduction
- Cooking techniques
- Food Preparation
- Workstation setup
- Team Collaboration
- Workplace Safety
Certification
- Occupational Safety and Health Administration (OSHA) 30-Hour Construction Safety and Health Course Certificate – U.S Department of Labor.
Timeline
Back of House Team Member
Chic-Fil-A
03.2023 - Current
Manager
SUBWAY®Restaurants
03.2020 - 03.2023
Some College (No Degree) - HVAC
Kilgore College
High School Diploma -
New Diana High School