Summary
Overview
Work History
Education
Skills
Timeline
Waitress
Amanda Griffith

Amanda Griffith

1657 Glengarry Dr,NC

Summary

Dynamic professional with extensive experience in customer service and operations management, notably at Mad Vapes. Proven ability to enhance guest satisfaction through strong multitasking and attention to detail. Skilled in developing efficient workflows and training teams, driving continuous improvement in service delivery and operational excellence.

Overview

9
9
years of professional experience

Work History

Waitress

Cracker Barrell
09.2024 - 06.2025
  • Assisted with menu knowledge and food recommendations to enhance guest experience.
  • Maintained cleanliness and organization of dining area, ensuring a welcoming atmosphere.
  • Supported team members during peak hours to improve workflow efficiency.
  • Processed customer orders accurately using point-of-sale systems for seamless transactions.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of meals.
  • Adapted quickly to changing priorities and customer needs in a dynamic setting.
  • Engaged with customers to gather feedback and improve service quality consistently.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Provided exceptional customer service in a fast-paced dining environment.

Assistant Manager of Operations

Family Dollar
01.2023 - 05.2024
  • Assisted in daily operational tasks, ensuring efficiency and adherence to company policies.
  • Supported inventory management processes, tracking stock levels and coordinating with suppliers.
  • Collaborated with team members to streamline workflow and improve overall productivity.
  • Maintained accurate records of operational activities, contributing to compliance and reporting needs.
  • Participated in training sessions, learning best practices for operational procedures and safety protocols.
  • Addressed customer inquiries effectively, providing timely solutions to enhance satisfaction levels.
  • Contributed to team meetings by sharing insights on process improvements and operational challenges encountered.
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.

General Manager of Operations

Mad Vapes
01.2016 - 01.2021
  • Streamlined operational workflows to enhance efficiency and reduce turnaround times.
  • Developed and implemented standard operating procedures to ensure compliance with industry regulations.
  • Led cross-functional teams in executing strategic initiatives that improved service delivery.
  • Analyzed performance metrics to identify areas for process improvement and operational enhancements.
  • Managed vendor relationships, negotiating contracts to optimize cost-effectiveness and service quality.
  • Trained and mentored staff on best practices, fostering a culture of continuous improvement.
  • Oversaw budgeting processes, ensuring alignment with organizational goals and financial targets.
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.

Education

High School Diploma - Science

Home Schooled
Charlotte, NC

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Attention to detail
  • Cleanliness
  • Safe food handling
  • Hospitality service expertise
  • Payment processing
  • Food running
  • Memory retention
  • Accurate money handling
  • Time management
  • Upselling
  • Sales expertise

    • Front-of-house display creation

Timeline

Waitress

Cracker Barrell
09.2024 - 06.2025

Assistant Manager of Operations

Family Dollar
01.2023 - 05.2024

General Manager of Operations

Mad Vapes
01.2016 - 01.2021

High School Diploma - Science

Home Schooled

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