Amanda Grove
Escondido,CA
Summary
To establish a stable, long term employer where I'm able to use my current skills as well as learn new ones. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
11
11
years of professional experience
Work History
Case Manager
Visiting Angels Home Care
07.2021 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
Office Assistant
Lake Medical And Chiropractic Center
06.2018 - 05.2021
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Coordinated and scheduled meetings and appointments.
Medical Receptionist
Neurology First
11.2017 - 05.2018
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Received and routed laboratory results to correct clinical staff members.
Private Nanny
Rebecca Gomez
04.2013 - 11.2017
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
- Assisted children with homework assignments and special projects across different subjects.
- Provided safe transportation to and from school, extracurricular activities, and other events.
- Assisted with light housekeeping duties as well as running errands.
- Regularly traveled with family to help with vacation activities and childcare.
Education
Esthetician License -
Palomar Institute-Cosmetology
San Marcos, CAPalomar Community College
San Marcos, CA07.2024
Skills
- Ability to work independently or as a team
- Exceptional verbal and written skills
- Quick learner, flexible, and adjust to new situations well
- Excellent organizational skills
- Efficient use of computers and software (EHR, MS Office, E-mail, Windows, etc)
- Self-motivated with the ability to work without much direction
- Hardworking and energetic
- Great customer service skills both over the phone and face-to-face
- CPR Certified
- Care Coordination
- Case Management
- Organization and Multitasking
References
Jill-Ellen Mauser, (760) 612-6444, jmauser@cox.net
Randy Houghton, 619-647-7607, rshoughton@earthlink.net
Loren Roberts, 760-746-2544 ext. 110, lorenr@downstreamservices.com
Timeline
Case Manager
Visiting Angels Home Care
07.2021 - Current
Office Assistant
Lake Medical And Chiropractic Center
06.2018 - 05.2021
Medical Receptionist
Neurology First
11.2017 - 05.2018
Private Nanny
Rebecca Gomez
04.2013 - 11.2017
Esthetician License -
Palomar Institute-Cosmetology
Palomar Community College