Open To Work
Amanda Grove
Laveen,AZ
Work Preference
Summary
In-depth knowledge of state and federal regulations related to public assistance programs. Proven track record in training and mentoring staff, conducting thorough investigations, and ensuring compliance, while maintaining high standards of quality and accuracy in case management.
Overview
19
19
years of professional experience
Work History
Sr. Investigator, PABF Fraud Office of Inspector General
State of Arizona - Department of Economic Security
01.2022 - 07.2025
- Performed field investigations for evidence collection on fraud claims. Engaged with suspects and witnesses in interviews to gather crucial details.
- Prepared, composed, and served subpoenas to ensure legal compliance.
- Organized and analyzed investigation records, ensuring compliance with chain of evidence standards to uphold investigation integrity.
- Evaluated and explored records, policy, and procedures using online resources, public information sources, and connections with other investigative agencies to secure information and evidence pertaining to allegations of fraud.
Program Service Quality Evaluator-Fair Hearing Specialist
State of Arizona - Department of Economic Security
01.2017 - 01.2022
- Testified in administrative hearings on behalf of department, clarifying actions taken on client cases for nutrition assistance, cash assistance, medical assistance, overpayments, and intentional program violations
- Conducted thorough snap/tanf investigations into client cases, identifying intentional program violations due to fraud or misuse of public assistance benefits while ensuring compliance with federal and state regulations
- Conducted interviews with claimants during informal meeting to explain policy and federal regulations supporting department decision and to gather additional information from claimant.
- Examined client cases, gathering evidence and legal documents for appeal correspondence submitted to office of appeals related to court proceedings
Program Service Evaluator I - III
State of Arizona - Department of Economic Security
01.2007 - 01.2017
- Conducted interviews and assessed eligibility for supplemental nutrition assistance, medical assistance, and temporary assistance for needy families to ensure clients received necessary support.
- Produced precise documentation validating benefits based on thorough investigation and research of client electronic sources and other informed resources, enhancing clarity for decision-making.
- Trained and supported new and existing staff in compliance with procedures, policy frameworks, and federal and state regulations for public assistance benefits.
- Utilized conflict resolution and collaboration techniques to foster positive relationships with clients and co-workers, contributing to a supportive service environment.
Children's Assistant
Phoenix Rescue Mission
01.2011 - 01.2013
- Maintained compliance with Department of Child Safety and court orders in interactions with child and mother, while providing progress reports and educating parents on family values and child care.
- Developed weekly lesson plans aligned with Arizona Department of Education standards, incorporating updated policies to improve instructional practices.
- Coordinated office responsibilities, including personnel scheduling and research on engaging activities for school-aged children.
Education
Arizona Management System (AMS), Time Management, How to Deal with the Public, Lean Dot Training, Active Shooter, Dealing with difficult people, De-escalating conflicts
ArizonaSkills
- Fraud investigation
- Evidence collection
- Interview techniques
- Problem solving and critical thinking
- Ability to lead and mentor
- Effective communication
- Interpersonal relations
- Attention to detail
- Conflict resolution
- Time management
- Data entry
- Microsoft outlook
- Documentation and recordkeeping
- Administrative support
Timeline
Sr. Investigator, PABF Fraud Office of Inspector General
State of Arizona - Department of Economic Security
01.2022 - 07.2025
Program Service Quality Evaluator-Fair Hearing Specialist
State of Arizona - Department of Economic Security
01.2017 - 01.2022
Children's Assistant
Phoenix Rescue Mission
01.2011 - 01.2013
Program Service Evaluator I - III
State of Arizona - Department of Economic Security
01.2007 - 01.2017