AMANDA GROVER
VIRGINIA BEACH,VA
Summary
Dynamic leader with strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into a new opportunity. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.
Overview
24
24
years of professional experience
Work History
Store Manager
Vans
12.2007 - Current
- Managed up to 40 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Cultivated strong team and succession planning by selecting and hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Trained and guided team members with best practices to maintain high productivity and performance metrics. Consistent Top 10 performing store in volume and metrics in region.
- Oversaw all aspects of daily store operations including scheduling, budgeting, payroll processing, and policy enforcement.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall communication and performance across all locations.
- Improved customer satisfaction through staff training in customer service and product knowledge. Addressed customer complaints promptly and professionally,
- Analyzed data, identify opportunities and success, created quarterly goals with actionable behaviors for team buy in and improvement.
Store Manager/District Trainer
Things Remembered
12.2000 - 12.2007
- Increased overall store performance by implementing effective sales strategies and exceptional customer service techniques.
- Assessed skill gaps for district in training and loss prevention as District Trainer. Communicated with store leaders and support team to develop action plan to reduce shrink and address training opportunities.
- Implemented innovative merchandising displays to maximize product visibility, leading to increased sales revenue.
- Oversaw all aspects of daily store operations including scheduling, budgeting, payroll processing, and policy enforcement.
Education
Associate of Arts - Business
SUNY Morrisville
Morrisville, NYSkills
- Customer service and relations
- Problem-solving
- Team development
- Strategic planning
- Relationship building and management
- Operations management
- Goals and performance driven
- Outstanding communication skills
- Inventory management
- Store merchandising
- Recruitment and hiring
Accomplishments
2011, 2016 and 2020 Nominated Vans Store Manager of the Year Award
2021 #1 Top Comp Dollar Gain in entire Region
2024 Top 10% in company with overall Store Performance. Placed 32/370 in forced rank comparison
Leadership Workshops — Created and presented content for support leaders of 10 stores within district promoting personal growth and district succession planning
Grand Opening Team Member — Selected to travel as GO team member with proven performance in standards and compliance. Supported Grand opening of Vans locations with mastery of Visuals, Operations, Time Management, Customer Experience and Brand Culture
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureCareer advancementTimeline
Store Manager
Vans
12.2007 - Current
Store Manager/District Trainer
Things Remembered
12.2000 - 12.2007
Associate of Arts - Business
SUNY Morrisville