Amanda Grow
South San Francisco,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Strives to reduce barriers and provide solutions that help not only customers, but employees.
Overview
7
7
years of professional experience
Work History
Service Center Manager
3M
06.2021 - Current
- Maintain account relationships and monitor asset inventory.
- Collaborate with sales partners to provide solutions to barriers.
- Adhere and manage healthcare and company compliance requirements.
- Evaluate employee performance and conveyed constructive feedback to improve skills.
- Improve staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Executive Team Leader - Assets Protection
Target
04.2018 - 06.2021
- Maintained detailed records of all incidents, investigations, and resolutions to ensure proper documentation for future reference.
- Enhanced security measures by implementing advanced surveillance systems and streamlining access control procedures.
- Implemented and maintained loss prevention programs in close collaboration with store management.
- Played an integral role in crisis management planning efforts, ensuring preparedness for various emergency situations such as natural disasters or criminal activity threats.
- Optimized resources utilization by regularly reviewing staffing levels, equipment availability, and allocation schedules to maintain optimal coverage.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Ensured compliance with all applicable regulations and industry standards by staying up-to-date on relevant developments and adjusting policies as needed.
- Built cross-functional relationships with business partners to reduce losses.
- Improved team performance by providing comprehensive training in security protocols, risk management, and emergency response procedures.
- Increased overall asset protection by evaluating existing strategies and introducing new systems or procedures where required.
- Safeguarded company assets by conducting regular risk assessments, identifying potential threats, and implementing appropriate mitigation measures.
Asset Protection Team Leader
Target
02.2017 - 06.2018
- Reduced inventory shrinkage by conducting regular audits and addressing discrepancies promptly.
- Maintained secure environment by regularly checking store premises and inspecting security equipment.
- Implemented loss prevention strategies and programs to minimize shrinkage.
- Managed staffing needs and schedules to reflect peak periods of need.
- Built professional relationships with local law enforcement and other related organizations.
- Enhanced asset protection strategies by implementing effective training programs for team members.
Target Security Specialist
Target
10.2016 - 06.2018
- Collaborated with local law enforcement agencies to establish strong relationships, increasing the effectiveness of joint responses to incidents.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Improved the safety of employees by designing and leading tailored security awareness training sessions.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Investigated suspicious activities and persons to maintain security of premises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Education
Bachelor of Science - Business Administration- Marketing
San Francisco State University
San Francisco, CA05.2018
Skills
- Administration and Reporting
- Staff Development
- Technical Proficiency
- Performance reviewing
- Risk Management
- Customer Service
- Training and Development
- Process Improvement
- MS Office
- Operational Excellence
- Customer Relationship Management
Timeline
Service Center Manager
3M
06.2021 - Current
Executive Team Leader - Assets Protection
Target
04.2018 - 06.2021
Asset Protection Team Leader
Target
02.2017 - 06.2018
Target Security Specialist
Target
10.2016 - 06.2018
Bachelor of Science - Business Administration- Marketing
San Francisco State University