Amanda Grubbs
Paulina,Louisiana
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Big Lots
Laplace, Louisiana
01.2014 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Recruited and trained new employees to meet job requirements.
- Implemented quality control measures to uphold company standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored employee attendance records, timekeeping, and payroll information.
- Reviewed completed work to verify consistency, quality, and conformance.
- Developed a system for tracking inventory and ordering supplies as needed.
- Established processes for monitoring customer satisfaction levels.
- Assigned work and monitored performance of project personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
Education
Associate of Science - Certified Medical Assistant
River Parishes Community College
ReserveSkills
- Recruiting and interviewing
- Sales monitoring
- Customer relationship management (CRM)
- Employee scheduling
- Schedule oversight
- Orientating and training
- Multitasking and organization
- Orientation and training
- Money handling
- Verbal and written communication
- Problem-solving
- Goal setting
- Retail operations management
- Customer service
- Team building
- Workload management
- Team leadership
- Staff training and development
- Employee supervision
- Coaching and mentoring
- Customer relations
- Inventory management
- Employee engagement
Affiliations
- Traveling
- Reading
- Baking
- Church functions
Certification
- Certified Medical Assitant
Timeline
Assistant Manager
Big Lots
01.2014 - Current
Associate of Science - Certified Medical Assistant
River Parishes Community College